ESTHER ROSANNE MAILIN
SUPERVISOR
Kota Kinabalu
Summary
Experienced Reservation Supervisor known for exceptional organizational skills and attention to detail. Committed to delivering outstanding guest experiences by effectively managing reservation systems and leading teams to achieve operational excellence. Proficient in training staff, resolving conflicts, and implementing strategies that enhance efficiency and customer satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Reservations Supervisor
Kota Kinabalu Marriott Hotel
10.2021 - Current
- Streamlined reservation processes for increased accuracy and reduced booking errors.
- Analyzed reservation trends and provided recommendations for strategic planning purposes.
- Assisted in budget preparation and expense management for the reservations department, supporting fiscal responsibility initiatives within the organization.
- Coordinated with sales teams to maximize group bookings, increasing overall revenue generation potential.
Wealth Planner
PRUDENTIAL MALAYSIA
01.2020 - 01.2021
- Prepare quotation
- Provide guidance on the suitable insurance and investments to clients.
- Regularly monitoring client's policy
Front Desk
TEDAR TOURS & TRAVEL
01.2016 - 01.2017
- Prepare quotation for clients
- Answer the phone and direct the call
- Billing
- Arrange transportation for guests
Education
BACHELOR OF SCIENCE (HONS.) - TOURISM MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UiTM)
01.2017 - 01.2019
DIPLOMA - TOURISM MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UiTM)
01.2014 - 01.2016
PRE-COMMERCE - undefined
UNVERSITI TEKNOLOGI MARA (UiTM)
Skills
- Budget Management
- Tour Management
- Project Scheduling
Timeline
Reservations Supervisor
Kota Kinabalu Marriott Hotel
10.2021 - Current
Wealth Planner
PRUDENTIAL MALAYSIA
01.2020 - 01.2021
BACHELOR OF SCIENCE (HONS.) - TOURISM MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UiTM)
01.2017 - 01.2019
Front Desk
TEDAR TOURS & TRAVEL
01.2016 - 01.2017
DIPLOMA - TOURISM MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (UiTM)
01.2014 - 01.2016
PRE-COMMERCE - undefined
UNVERSITI TEKNOLOGI MARA (UiTM)
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