Esther Namuila Wekesa
Key Account Manager
Kuala Lumpur
Summary
An intelligent, mature, ambitious and forward thinking Communications Undergraduate with more than 6 years’ work experience, 3.5 years of which have been at senior management. I possess multi-disciplinary prowess in Account and Relationship Management in Telcom VAS, Business Development (AD Sales) and Digital Marketing. A seasoned Key Account Manager with a good track record of using sound analytical skills to competently source for, close and manage high-end accounts in the corporate, SME and Government/public sector
Overview
7
7
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Advisor II - Customer Service for Matrix Project
Concentrix
Kuala Lumpur
12.2021 - Current
- Understanding client policies and guidelines, and making decisions based on them.
- Reviewing user reports regarding website content.
- Identifying improvement opportunities in workflow and suggesting solutions.
- Liaising effectively with other internal and client teams.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Key Account Manager (VAS)
BlacknGreen Communications
Nairobi
07.2017 - 03.2021
- Managing company relationship with Airtel Kenya
- Responsible for the negotiating of feasible revenue share while signing off on agreements.
- Ensuring the Kenya office is working seamlessly to offer excellent services to our client base.
- Responsible for complete PnL of the business Unit in Kenya
- Prospecting for, developing and maintaining excellent relationships with Telecom advertising clients and external partners for sponsored Calls/data platform.
- Coming up with working tailor-made media proposals that ensure KPIs are met for all running campaigns
- Participating in UAT- User Acceptance Testing to make sure the services are working as per the flow
- Follow up on clients complaints and resolving all issues raised within the given timelines
Digital Advertising Sales Executive
Parents Magazine
Nairobi
03.2016 - 05.2017
- Media planning across all our platforms: Digital and Print
- Developing sales leads to attract potential clients and create new revenue streams
- Client negotiations with the aim of winning new signings and/or increasing business with existing accounts.
- Understand client needs translate them into media execution plans, with a view to create ROI.
- Encourage teamwork and collaborate with colleagues to design creative campaigns or other projects according to the standards discussed with clients
- Consistently engage the client and resolve any arising concerns with the aim of maintaining and fostering effective relationships
Education
Associate of Arts - Communications
• Daystar University
Nairobi, Kenya 08.2008 - 06.2013
No Degree - Certificate Account Management And Life Skills
International School of Advertising
Nairobi, Kenya 04.2001 -
High School Diploma -
Sacred Heart Mukumu High School
Nairobi,Kenya 01.2002 - 12.2007
Skills
Customer service and engagement
Value-added informational services
Effective customer service
Confident with Good Organizational and Communication skills
Adherence to high customer service standards
Excellent Administrative skills
Creative Thinker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Advisor II - Customer Service for Matrix Project
Concentrix
12.2021 - Current
Key Account Manager (VAS)
BlacknGreen Communications
07.2017 - 03.2021
Digital Advertising Sales Executive
Parents Magazine
03.2016 - 05.2017
Associate of Arts - Communications
• Daystar University
08.2008 - 06.2013
High School Diploma -
Sacred Heart Mukumu High School
01.2002 - 12.2007
No Degree - Certificate Account Management And Life Skills
International School of Advertising
04.2001 -