Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ester Jesi Siskia

Ester Jesi Siskia

Sales Coordinator
Petaling Jaya

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Provides leadership and vision, driving teams to meet goals.

Overview

9
9
years of professional experience

Work History

Supervisor of Sales Coordinator

HOME INSPECTION MALAYSIA
11.2021 - 09.2024
  • Led and managed a team of sales coordinators to ensure efficient and effective support for the sales department
  • Coordinated with various departments to streamline communication and operations, enhancing overall client satisfaction
  • Provided training and mentorship to team members, fostering a collaborative and high-performance work environment
  • Analyzed sales data and generated reports to track performance, identify trends, and inform decision-making
  • Successfully managed client relationships, addressing inquiries and resolving issues promptly to maintain high levels of customer satisfaction
  • Played a key role in achieving sales targets and contributing to the company's growth and success.

Outlet Manager

BUBBLE GUM X
01.2020 - 08.2021
  • Managed outlet operations, overseeing daily activities, sales targets, and inventory control to ensure smooth and efficient functioning
  • Spearheaded the successful launch of a new branch in USJ
  • Led the front house team, focusing on enhancing sales strategies and improving customer service standards
  • Trained and developed a team of staff members, providing them with the skills and knowledge required to deliver exceptional service and support to customers
  • Built long-lasting relationships with customers by understanding their needs, providing personalized service, and ensuring a high level of customer satisfaction
  • Coordinated customer schedules and appointments, optimizing time management and ensuring a seamless and enjoyable customer experience.

Nail Artist

BUBBLE GUM X
10.2015 - 01.2020
  • Maintained clean, organized workstations to ensure a safe and sanitary environment for clients and staff.
  • Developed loyal clientele through consistent delivery of exceptional services tailored to individual preferences.
  • Provided exceptional customer service by addressing concerns promptly and professionally, fostering client loyalty.
  • Consistently received positive feedback from clients, leading to increased referrals and new business opportunities.
  • Mentored junior nail technicians in advanced techniques and best practices, improving overall team performance.
  • Collaborated with team members to develop creative nail designs, keeping up-to-date with current trends.
  • Performed thorough consultations with each client before beginning any service, ensuring clear understanding of desired results.

Education

Business & Management -

Dharma Loka Vocational High School

Skills

    Customer Service

    Teamwork

    Negotiation

    Critical Thinking

    Leadership

    Staff Management

    Inventory Control

    Training and mentoring

    Staff Development

    Teamwork and Collaboration

Languages

Indonesian
Native language
English
Advanced
C1
Malay
Intermediate
B1

Timeline

Supervisor of Sales Coordinator

HOME INSPECTION MALAYSIA
11.2021 - 09.2024

Outlet Manager

BUBBLE GUM X
01.2020 - 08.2021

Nail Artist

BUBBLE GUM X
10.2015 - 01.2020

Business & Management -

Dharma Loka Vocational High School

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Ester Jesi SiskiaSales Coordinator