Erwin Rajh Vellasamy
Senior IT Asset Management & IT Infrastructure Administrator
Kuala Lumpur
Summary
IT Asset Management & IT Infrastructure Administrator with over 3 years of experience managing enterprise IT assets, inventory lifecycle, end-user support, device deployment, compliance, audits and IT warehouse operations. Experienced with AIMS, Snipe-IT, BitRaser, onboarding/offboarding, warranty claims, procurement coordination and inventory reporting.
Overview
3
3
Languages
12
12
years of professional experience
Work History
IT Administrator / Asset Management Specialist
TDCX Malaysia
09.2022 - Current
- Managed the complete lifecycle of 1,000+ IT assets including laptops, desktops, monitors, peripherals and mobile devices.
- Maintained accurate asset inventory in AIMS and Snipe-IT, ensuring audit readiness through regular reconciliation.
- Managed onboarding and offboarding including asset issuance and recovery.
- Prepared, configured and deployed Windows devices for onboarding within SLA.
- Performed BitRaser certified data sanitization before redeployment and disposal.
- Generated inventory and compliance reports to provide management with insights on asset status and compliance.
- Resolved IT support tickets and performed hardware troubleshooting, consistently meeting SLA targets for response and resolution.
- Worked with HR, Procurement and Finance on asset planning and procurement.
Content Moderator S.M.E (Tier II)
Concentrix Malaysia
07.2021 - 09.2022
- Reviewed escalations, complaints, and legal notices to ensure compliance with company policies and legal standards.
- Audited agent documentation and conducted coaching sessions for newcomers to maintain quality and consistency.
- Monitored Indeed Job Portal pages, verifying official name changes and identifying fraudulent or scam postings to maintain user trust.
- Implemented bans on non-compliant or scam job listings, ensuring user safety and enhancing platform integrity.
- Ensured brand protection and content compliance across all moderated materials.
- Conducted quality checks on newcomer documentation, providing actionable feedback and guidance to improve overall onboarding quality.
Customer Service Executive Officer
Aegis BPO
05.2018 - 01.2019
- Handled call volumes and email inquiries, resolving escalations and ensuring timely guest support.
- Managed call volumes and email inquiries, resolving escalations to ensure timely guest support.
- Proactively addressed guest feedback, facilitating room changes and service adjustments to enhance satisfaction.
- Executed end-of-shift fulfillment tasks, maintaining smooth operations and service continuity for the team.
- Guided and supported new staff on workflows, providing training and quality oversight.
Customer Sales Executive
Scicom BHD
01.2016 - 12.2016
- Executed outbound telesales campaigns, introducing products to potential customers.
- Recorded customer data in CRM to maintain accurate and up-to-date records.
- Implemented cross-sell and up-sell strategies to enhance customer purchase experience.
Customer Care Service
CompuMed Services Sdn. Bhd.
08.2014 - 12.2015
- Addressed customer complaints and inquiries to enhance satisfaction.
- Managed medical card and outpatient issues.
- Managed claims processing with various insurance companies.
- Handled medical card inquiries and outpatient service concerns.
Education
A Level - Arts Stream
Cambridge University
Kuala Lumpur07-2014
O Level - English Language
Cambridge University, SMK Seri Saujana
Johor Bahru01-2012
Skills
IT Asset Management
Lifecycle management
Asset tracking
IT Inventory Control
Snipe-IT
Windows Chrome Device Deployment
BitRaser Data Wiping
Hardware Troubleshooting
AIMS
Timeline
IT Administrator / Asset Management Specialist
TDCX Malaysia
09.2022 - Current
Content Moderator S.M.E (Tier II)
Concentrix Malaysia
07.2021 - 09.2022
Customer Service Executive Officer
Aegis BPO
05.2018 - 01.2019
Customer Sales Executive
Scicom BHD
01.2016 - 12.2016
Customer Care Service
CompuMed Services Sdn. Bhd.
08.2014 - 12.2015
O Level - English Language
Cambridge University, SMK Seri Saujana
A Level - Arts Stream
Cambridge University