Ershan Khairunas
Port Dickson, Negeri Sembilan
Summary
Offering strong foundation in teamwork and communication, with quick ability to adapt and learn in new environments. Brings understanding of basic customer service and administrative tasks, essential for success in this role. Ready to use and develop organizational skills and communication abilities in general staff role.
Overview
8
8
years of professional experience
2
2
Languages
Work History
General Staff
Xpark
12.2021 - 10.2025
- Assisted with employee training, sharing knowledge, tips, and best practices with new hires to ensure their success in the role.
- Adapted quickly to changes in job responsibilities or departmental expectations while maintaining high-quality work output under pressure.
- Offered creative solutions to resolve customer complaints or issues, resulting in enhanced customer satisfaction levels.
- Boosted overall operational efficiency by identifying areas for improvement and implementing necessary changes in collaboration with management.
- Reduced wait times for customers through effective multitasking and prioritization of tasks.
Supervisor
Xpark
11.2024 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
General Staff
Dpem
02.2020 - 04.2021
- Participated in team-building activities to foster teamwork and collaboration.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Assisted with onboarding of new employees.
- Provided guidance and support to junior staff members in achieving performance goals.
Storekeeper
99 Speedmart
03.2018 - 12.2019
- Received product shipments and organized in stockroom storage area.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Kept sales receipts and maintained accounting records.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
Education
High School Diploma -
Smk Pasir Panjang
Port Dickson, Negeri Sembilan, Malaysia 04.2001 -
Skills
Staff management
Operations management
Process improvement
Strategic planning
Decision-making
Customer service
Training and mentoring
Public speaking
Timeline
Supervisor
Xpark
11.2024 - 02.2025
General Staff
Xpark
12.2021 - 10.2025
General Staff
Dpem
02.2020 - 04.2021
Storekeeper
99 Speedmart
03.2018 - 12.2019
High School Diploma -
Smk Pasir Panjang
04.2001 -
Similar Profiles
WILSON SHUM KENG HANGWILSON SHUM KENG HANG
Safety Executive at Kibing Group (M) Sdn BhdSafety Executive at Kibing Group (M) Sdn Bhd
AZMI BIN MD ISAAZMI BIN MD ISA
Farm Manager at HUAT LAI BROILER BREEDERS SDN BHDFarm Manager at HUAT LAI BROILER BREEDERS SDN BHD
NUR HAMIZAH MD FUZINUR HAMIZAH MD FUZI
Physician at HOSPITAL TUANKU JAAFAR SEREMBANPhysician at HOSPITAL TUANKU JAAFAR SEREMBAN