handling outbound and inbound calls
identify customer's concern and troubleshoot through the call
Call monitoring and analysis
Operations Team Lead at Concentrix MalaysiaOperations Team Lead at Concentrix Malaysia
Sr. Quality Evaluator - Advertising & Marketing at Concentrix MalaysiaSr. Quality Evaluator - Advertising & Marketing at Concentrix Malaysia
Korean Air customer service advisor ticketing and refund agent at CONCENTRIX MALAYSIAKorean Air customer service advisor ticketing and refund agent at CONCENTRIX MALAYSIA
Advisor II, Sales ( Meta Marketing Pro) at Concentrix MalaysiaAdvisor II, Sales ( Meta Marketing Pro) at Concentrix Malaysia
Senior Product Consultant at Xiaomi Technologies Sdn BhdSenior Product Consultant at Xiaomi Technologies Sdn Bhd