Overview
Work History
Education
Skills
Timeline
Generic

Ern Kit Thank

Kepong, Kuala Lumpur

Overview

10
10
years of professional experience
4
4
Languages

Work History

Customer Service

Concentrix Malaysia
07.2023 - Current

handling outbound and inbound calls

identify customer's concern and troubleshoot through the call

Customer Care Executive

IGT Services and Technologies KL Sdn.Bhd
10.2021 - 06.2023
  • handling live chats for flight reservations ( US and Europe citizens )
  • handling at least 3 chats at once
  • solving customer's concern via the chat and provide positive feedback

Delivery Rider

Lalamove Sdn Bhd
03.2021 - 09.2021
  • deliver goods and foods by own transportation

Technical Support ( Lenovo Premium Care )

Scicom Sdn Bhd
02.2020 - 04.2021
  • doing inbound and outbound calls
  • serving premium customer for Lenovo laptop issue
  • solve issue through the call

Property Agent

Unity Realty Sdn Bhd
01.2018 - 02.2020
  • introducing new project to potential customers
  • promote condominium and apartment ( new unit )

Customer Service Executive

Telekom Malaysia Berhad
01.2017 - 12.2017
  • handling technical issue ( modem and wifi )
  • help customers by troubleshooting through the call
  • handling critical calls and provides feedback

Sales Executive

Flypower Sdn Bhd
01.2016 - 12.2016
  • promote badminton racquets
  • convince shop dealer to get products from us

Sales Executive

Sing Huat Hardware & Machinery
05.2015 - 02.2016
  • selling drilling tools
  • promote company drilling tools to other dealer
  • searching more buyers from new company

Technician

Audi Damansara
07.2014 - 04.2015
  • repair and car maintenance service

Education

SPM - Science

Dato Mahmud Paduka Raja (1)
Tanah Merah, Kelantan

Advanced Diploma - Automotive Engineering

Despark Auto Academy
PJ, Selangor

Skills

Call monitoring and analysis

Outbound call handling

Customer care protocol development

Customer care representative management

Complaint management

Timeline

Customer Service

Concentrix Malaysia
07.2023 - Current

Customer Care Executive

IGT Services and Technologies KL Sdn.Bhd
10.2021 - 06.2023

Delivery Rider

Lalamove Sdn Bhd
03.2021 - 09.2021

Technical Support ( Lenovo Premium Care )

Scicom Sdn Bhd
02.2020 - 04.2021

Property Agent

Unity Realty Sdn Bhd
01.2018 - 02.2020

Customer Service Executive

Telekom Malaysia Berhad
01.2017 - 12.2017

Sales Executive

Flypower Sdn Bhd
01.2016 - 12.2016

Sales Executive

Sing Huat Hardware & Machinery
05.2015 - 02.2016

Technician

Audi Damansara
07.2014 - 04.2015

SPM - Science

Dato Mahmud Paduka Raja (1)

Advanced Diploma - Automotive Engineering

Despark Auto Academy
Ern Kit Thank