handling outbound and inbound calls
identify customer's concern and troubleshoot through the call
Call monitoring and analysis
Microsoft AI Cloud Partner Advocate-GCR&APAC at Concentrix MalaysiaMicrosoft AI Cloud Partner Advocate-GCR&APAC at Concentrix Malaysia
Advisor II, Sales ( Meta Marketing Pro) at Concentrix MalaysiaAdvisor II, Sales ( Meta Marketing Pro) at Concentrix Malaysia
Quality Supervisor at Concentrix MalaysiaQuality Supervisor at Concentrix Malaysia
Advisory Consultant at Concentrix MalaysiaAdvisory Consultant at Concentrix Malaysia
Senior Manager Analyst at PETRONASSenior Manager Analyst at PETRONAS