Ermiana Yayung

• Prepared high-quality coffee beverages following standardized recipes and customer preferences.
• Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
• Provided exceptional customer service, effectively addressing inquiries and resolving complaints to enhance satisfaction.
• Operated espresso machines and equipment with proficiency, ensuring consistent beverage quality during peak hours.
• Trained new team members on operational procedures, enhancing overall team performance and efficiency.
• Performed cash handling duties accurately to maintain financial integrity.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.

• Analyzed customer feedback to implement menu adjustments, enhancing overall guest satisfaction.
• Led regular team meetings to communicate goals, share best practices, and foster collaboration among staff.
• Monitored inventory levels to minimize waste and ensure availability of key menu items during peak hours.
• Coordinated marketing initiatives, increasing overall brand visibility and attracting new clientele to the restaurant.

• Organized and maintained digital and physical filing systems for efficient document retrieval.
• Processed incoming correspondence, ensuring timely distribution to relevant departments.
• Assisted in managing office supplies inventory, optimizing ordering and storage procedures.
• Coordinated scheduling for meetings and appointments, enhancing communication across teams.

• Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
• Managed staff scheduling, optimizing workforce allocation to enhance service efficiency.
• Implemented training programs for new hires, improving team performance and customer service skills.
• Developed and maintained vendor relationships, streamlining supply chain processes and reducing costs.
• Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
• Managed daily operations for smooth restaurant functioning.

Serve drinks and food