ERIYANTI BINTI AGOS
tangkak
Summary
Experienced with customer account management, ensuring all details are consistently accurate. Utilizes strong communication skills to address and resolve customer issues promptly. Track record of enhancing service efficiency through proficiency in data entry and customer relationship management.
Customer service professional with strong expertise in administrative support and client relations. Consistent track record in managing customer inquiries, resolving issues, and maintaining accurate records. Highly collaborative team player known for adaptability and delivering results in fast-paced environments. Skilled in communication, problem-solving, and multitasking to ensure customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Administration Department
DUTA SIALIN BIOTECHNOLOGY SDN BHD
01.2016 - Current
- Responsible for carrying out clerical duties and operations in the Support Group which includes clerical and operations (general administration, personal management, collection of data and information, handling equipment)
Admin Assistant / Purchasing
GRANDE FORESTA SDN BHD
01.2019 - 01.2025
- To handle administration matters including recruitment and staffing
- To plan and arrange employee's training and development
- Ensure accurate data update in staff personal file management and database
- Monitor and administer staff probation and confirmation
- Handling related with DOSH-JKKP
- Handling related with ESWIS
- Schedule waste
- To assist in various secretarial / administrative and related activities by preparing reports, memos letters and other documents using word processing, spreadsheet database or presentation software
- Conducting product research and sourcing new suppliers and vendors
- Sourcing materials, goods, products, and services and negotiating the best or most cost-effective contracts and deals
- Performing inventory inspections and reordering supplies and stock as necessary
- Conducting market research to keep abreast of emerging trends and business opportunities
- Inspecting stock and reporting any faulty items or inconsistencies immediately
- Updating and maintaining records of all orders, payments, and received stock
- Coordinating with the delivery team and following up on delays or orders that have been rescheduled
- Establishing professional relationships with clients as well as vendors and suppliers
- Ensuring all stock is packaged appropriately and delivered to the correct location in a timely manner
Part Time Worker / Dropship
07.2014 - 12.2015
- Promoting the sale of goods on social networking, manage customer order and manage monthly financial
Education
DIPLOMA - E -BUSINESS MANAGEMENT
COSMOPOINT COLLEGE OF TECHNOLOGY MELAKA
12.2015
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH KEBANGSAAN SAGIL
01.2010
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- PowerPoint
- Access
- Presentation
- Business Organization
- Group Work
- Documentation
Personal Information
Marital Status: Married
Curriculum Activities
- Cosmopoint college in technology, Secretary of MPP (Majlis Perwakilan Pelajar)
- Sek Men Keb Sagil, Sejarah club chairman
- Sek Men Keb Sagil, Kadet polis chairman
- Sek Men Keb Sagil, Secretary of ping pong club
Languages
Malay
Native language
Malay
Proficient
C2
Mandarin
Proficient
C2
English
Upper intermediate
B2
Timeline
Admin Assistant / Purchasing
GRANDE FORESTA SDN BHD
01.2019 - 01.2025
Administration Department
DUTA SIALIN BIOTECHNOLOGY SDN BHD
01.2016 - Current
Part Time Worker / Dropship
07.2014 - 12.2015
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH KEBANGSAAN SAGIL
DIPLOMA - E -BUSINESS MANAGEMENT
COSMOPOINT COLLEGE OF TECHNOLOGY MELAKA
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