Eriseka Martin
Kota Samarahan
Summary
- Experienced Operations Clerk with 2 years of experienced in record keeping, and customer service. Skilled in Microsoft Office, adept at multitasking and problem solving.
- Knowledgeable waitress with solid history in food and beverage industry. Assisted in daily operations, ensuring seamless service and high customer satisfaction. Demonstrated excellent communication and multitasking skills, consistently maintaining clean and organized work environment.
Overview
13
13
years of professional experience
Work History
Food and Beverage Assistant
Riverside Majestic Hotel
01.2025 - Current
- Assisted in food and beverage service, ensuring timely delivery and customer satisfaction.
- Maintained cleanliness of dining areas, contributing to a welcoming and hygienic environment.
- Restocked supplies and inventory, ensuring efficient service and availability of menu items.
- Collaborated with team members to enhance workflow and improve overall service efficiency.
- Handled customer inquiries and complaints, providing effective solutions to enhance guest experience.
Employee volunteering programme coordinator
SUKMA
08.2024 - 08.2024
- The volunteer in this role fill a variety of roles to include time keeper, score keeper, lead athletes to the field of play, assist general public, help set up sports equipment and others duties as assigned
Operation Clerk
City Public Link Bus Company
12.2013 - 12.2015
- Managed various administrative duties,supported customers, and collaborated with sales representatives to enchance sales efficiency.
- Engaged in weekly team meetings, prepared reports, and fulfilled additional responsibilities.
- Responded to phone and emails, cultivated relationships with customers and improved daily business.
- Processed daily payments, maintained documents and oversaw office supply orders.
Promoter
City Public Link Bus Company
08.2013 - 12.2013
- Experienced adapting to a changing environment,and experienced working effectively both independently and within a team.
- Experienced with Top Up bus fare or ticket management system.
- Provide exceptional customer service, resolving customer inquiries and complaints to ensure customer satisfication.
Education
Diploma - Healthcare
Masterskill Global College
KuchingSijil Pelajaran Malaysia (SPM) -
SMK Balai Ringin
Skills
Customer service
Team Collaboration
Multitasking
Excel
Power Point
Microsoft Word
Multitasking
References
Kezia Sora Jali,Manager Sape Restaurant Astana Wing 0128496590
Hobbies and Interests
- Sports
- Volunteering
- Outdoor Activities
Personal Information
- Date of birth: 02/16/93
- Gender: Female
- Marital status: Married
Timeline
Food and Beverage Assistant
Riverside Majestic Hotel
01.2025 - Current
Employee volunteering programme coordinator
SUKMA
08.2024 - 08.2024
Operation Clerk
City Public Link Bus Company
12.2013 - 12.2015
Promoter
City Public Link Bus Company
08.2013 - 12.2013
Sijil Pelajaran Malaysia (SPM) -
SMK Balai Ringin
Diploma - Healthcare
Masterskill Global College