Erica Chia Pik Ying
Seri Kembangan
Summary
Driven professional with a background in Sales Operations and Administrative Assistance at GLP Properties. Excelled in report preparation and customer relations, enhancing client satisfaction and operational efficiency. Skilled in Microsoft Office Suite and adept at fostering strong client relationships, contributing to strategic decisions through detailed data analysis.
Overview
2
2
years of professional experience
Work History
Sales Operations Junior Assistant
RT Pastry Sales Operations Team
05.2022 - 06.2024
- Maintained accurate records of financial transactions for efficient budget tracking and reporting purposes.
- Contributed to team success by supporting colleagues in various tasks as needed.
- Developed strong relationships with clients for increased loyalty and satisfaction.
- Assisted in the preparation of reports, providing essential data analysis that informed strategic decisions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Administrative Assistant
GLP Properties
04.2022 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Editing staffs self picture for access card to enter office.
Education
Bachelor of Hospitality Management - Hotel Management, Malaysia
UOW of KDU University College
Shah Alam, Selangor, Malaysia 04.2001 -
UEC -
Tsun Jin High School
Pudu Kuala Lumpur 04.2001 -
Skills
Report Preparation
File Organization
Research abilities
Vendor coordination
Presentation Development
Typing Speed
Customer Relations
Computer Skills
Support Services
Administrative Support
Microsoft Office Suite
Basic Mathematics
Languages
Chinese (Mandarin)
Native language
Chinese (Cantonese)
Advanced
C1
English
Intermediate
B1
Malay
Elementary
A2
Japanese
Beginner
A1
Korean
Beginner
A1
Interests
Video/Picture Editing
Marketing Social Media
Timeline
Sales Operations Junior Assistant
RT Pastry Sales Operations Team
05.2022 - 06.2024
Administrative Assistant
GLP Properties
04.2022 - 05.2022
Bachelor of Hospitality Management - Hotel Management, Malaysia
UOW of KDU University College
04.2001 -
UEC -
Tsun Jin High School
04.2001 -