Summary
Overview
Work History
Education
Skills
Education And Certifications
Timeline
Generic

ERICA ANNE PETERSON

Berjaya Starbucks Coffee Company Store Manager
Kuala Lumpur

Summary

Dedicated and results-driven retail and food & beverage professional with over 15 years of experience. Proven ability to lead high-performing teams, drive record-breaking sales, and develop future leaders. Strong background in retail operations, team management, and customer service, with recognized achievements in both pharmacy and café industries.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

16
16
years of professional experience
3
3
Languages

Work History

Store Manager

Berjaya Starbucks Coffee Company Sdn Bhd
05.2016 - Current
  • Joined as Barista and promoted to Shift Supervisor within 6 months
  • Promoted to Assistant Store Manager in 2018, and Store Manager in 2019
  • Successfully managed Starbucks KPJ Tawakkal Hospital outlet, setting the highest monthly sales record of RM411K in July 2022
  • Opened and led a Drive-Thru (DT) store in August 2022, achieving a new highest monthly sales of RM572K
  • Mentored and developed 15 Shift Supervisors and 3 Store Managers under my leadership
  • Certified Coffee Master and Goid Coin recipient (Starbucks internal recognition)
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Retail Assistant & Pharmacy Assistant

Caring Pharmacy
06.2009 - 03.2015
  • Progressed from Retail Assistant to Pharmacy Assistant
  • Awarded Best Student during in-house training program
  • Provided excellent customer service and pharmaceutical product knowledge support
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.

Education

SPM -

SMK Batu Maung
Pulau Pinang
01-2008

Skills

  • Leadership & Team Development
  • Sales & Operations Management
  • Customer Service Excellence
  • Inventory & Stock Control
  • Microsoft Word & Excel

Team development

Retail inventory management

Shift scheduling

Store operations

Education And Certifications

  • SPM
  • Starbucks Coffee Master Certification
  • Goid Coin Certified (Starbucks Excellence Program)

Timeline

Store Manager

Berjaya Starbucks Coffee Company Sdn Bhd
05.2016 - Current

Retail Assistant & Pharmacy Assistant

Caring Pharmacy
06.2009 - 03.2015

SPM -

SMK Batu Maung

Similar Profiles

CREATE PROFILE
ERICA ANNE PETERSONBerjaya Starbucks Coffee Company Store Manager