Eric Van Piggelen
Kuala Lumpur,14
Summary
I emphasize on engaging multi-cultural and diverse Human Capital and building effective teams in order to achieve the highest possible standards and service delivery. I am particularly resolute in formulating conventional and out of the box strategies in order to maximize business performance. With my broad skill set and 35 years of high level all-round global experience on 3 different continents I am most capable in leading Convention Centre’s, Resorts and Hotels as CEO, MD or General Manager at any stage of its life cycle. I am very passionate about the hospitality business and am known to be a positive impact leader taking companies to the next level. Environmental, social and economic sustainability are high on the radar and as a business have ensured best global practices, which has culminated in achieving certification in ISO 9001, 14001 and 22000. Accreditation in HACCP and Halal certification has been adequately maintained. Accomplished Chief Executive Officer bringing expertise in business planning, revenue development and change management. Offers entrepreneurial, forward-thinking mindset and demonstrated track record of achievement.
Overview
37
37
years of professional experience
Work History
Chief Executive Officer
Borneo Convention Centre Kuching (BCCK)
Kuching
01.2014 - Current
- During my tenure as CEO revenue of BCCK has grown by 300%
- BCCK won 17 National and International awards
- Top 17 ‘Best Convention Centre’s of the World’ in the first 3 years of becoming CEO by AIPC (2017)
- I was the overall Grand Winner of the BES State Excellence Awards in 2019
- Increased revenue of our own Raintree Restaurant by 280%
- I created a new Off-Site Catering segment,It contributes 9% to our overall revenue
- My vision to build an additional 400 pax deck/ restaurant development has been approved and the process to build is currently underway
- Increased our Ramadan (average 26 days) revenue by 450% and grew the numbers of pax from 12K to 40K.
Director of Operations
Borneo Convention Centre Kuching
Kuching
12.2011 - 12.2013
- Client comments improved from 71% to 98%
- Guest comments improved from 64% to 96%
- Food cost went down from 49% to 32%
- Beverage cost went down from 55% to 38%
- Provided leadership and guidance to subordinate managers and supervisors.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Managed day-to-day operations of a large staff in multiple departments.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Director of Operations
International Convention Centre Durban
Durban
10.2009 - 11.2011
- Winner of ‘Best Convention Centre in Africa’ awards
- Increased our F&B revenue by 270% during gigs/shows
- Client comments improved from 91% to 95% Guest comments improved from 90% to 93%
- Directed the operations and logistics of a multi-million dollar business.
- Managed day-to-day operations of a large staff in multiple departments.
- Provided leadership and guidance to subordinate managers and supervisors.
- Identified areas where process improvements could be made resulting in increased productivity.
Director of Sales - N Europe and Africa
MMGS Pty (US based company – Office in Amsterdam)
Amsterdam
01.2007 - 08.2009
- Identified, developed and maintained relationships with key customers and partners.
- Developed and implemented sales strategies to maximize revenue growth.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
Pre-Opening Director of Food and Beverage
Movenpick Amsterdam City Centre
Amsterdam
04.2006 - 11.2006
DM Operations
De Eemhof Resort, Centerparcs
Netherlands
07.2004 - 03.2006
General Manager
Wavehouse Durban Pty
Durban
06.2002 - 02.2004
General Manager
The Wanderers Club, Johannesburg
Johannesburg
02.1998 - 04.2002
General Manager
The Iscor Sport and Recreation Club, Vanderbijlpark, South Africa
Vanderbijlpark
06.1995 - 01.1998
Sports Complex Manager
Sun International SA Pty Ltd (Sun City South Africa and Swaziland)
06.1991 - 05.1995
Assistant F&B Manager
Southern Sun Hotels Pty Ltd
11.1989 - 05.1991
Assistant to General Manager
Avalon Group of Hotels Pty Ltd
08.1987 - 10.1989
Education
Skills
- Executive Leadership
- Profit & Loss
- Innovation Management
- Analytical skills
- Change Management/Transformation
- Driven by performance-based targets
- Detail orientated
- Adaptability
- Multi-cultural Management
- Strategic Planning
Affiliations
- Member of the Institute of Directors of South Africa
- Chaine des Rottisseurs South Africa
Computer Experience
- Word
- Excel
- PowerPoint
- Outlook
- Goldmine
- EBMS
- Qlikview
References
Datuk Raziah Mahmud-Geneid, Chairperson for Borneo Convention Centre Kuching, rmgeneid@gmail.com
Hobbies and Interests
- Golf
- Sports fan
- Reading
Accomplishments
- Grand winner of BES State award
- 17 National and International awards during my tenure as CEO
Timeline
Chief Executive Officer
Borneo Convention Centre Kuching (BCCK)
01.2014 - Current
Director of Operations
Borneo Convention Centre Kuching
12.2011 - 12.2013
Director of Operations
International Convention Centre Durban
10.2009 - 11.2011
Director of Sales - N Europe and Africa
MMGS Pty (US based company – Office in Amsterdam)
01.2007 - 08.2009
Pre-Opening Director of Food and Beverage
Movenpick Amsterdam City Centre
04.2006 - 11.2006
DM Operations
De Eemhof Resort, Centerparcs
07.2004 - 03.2006
General Manager
Wavehouse Durban Pty
06.2002 - 02.2004
General Manager
The Wanderers Club, Johannesburg
02.1998 - 04.2002
General Manager
The Iscor Sport and Recreation Club, Vanderbijlpark, South Africa
06.1995 - 01.1998
Sports Complex Manager
Sun International SA Pty Ltd (Sun City South Africa and Swaziland)
06.1991 - 05.1995
Assistant F&B Manager
Southern Sun Hotels Pty Ltd
11.1989 - 05.1991
Assistant to General Manager
Avalon Group of Hotels Pty Ltd
08.1987 - 10.1989
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