ERIC TIN HAU EN
Kajang
Summary
Phone Number: (60)16-5231639
Email: walkerjason325@gmail.com
https://www.linkedin.com/in/eric-tin-hau-en-53276126b/
Overview
3
3
Languages
8
8
years of professional experience
Work History
Customer Service Call Agent (Full Time)
Sutherland Malaysia Sdn Bhd
10.2023 - 10.2026
- Work as a TOAST call centre customer service agent in Sutherland Malaysia Sdn Bhd
- Guided teammates in resolving challenges, enhancing team collaboration and problem-solving.
- 1 Year and a half working as VTF ( Virtual Trainer Force) by providing training to new joiners and making training materials for the new hires.
Crew
ACO Media
04.2023 - 05.2023
- Delivered fast, accurate service for positive customer experience.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Assisted in the crew for the Demon Slayer: Total Concentration Exhibition at Pavilion Bukit Jalil organised by ACO Media
Customer Service Live Chat Agent (Full Time)
Transcosmos Malaysia Sdn Bhd
09.2022 - 01.2023
- Provided live chat support as foodpanda customer service agent for Taiwan at Transcosmos Malaysia Sdn Bhd, assisting customers with inquiries and resolving issues promptly
- Resolved customer service enquiries with efficiency by providing timely assistance.
- Assisted customers with product-related questions, feedback and complaints.
Intern - Commis Chef
Define Food Sdn Bhd
01.2022 - 04.2022
- Executed tasks efficiently under pressure during peak dining hours, ensuring consistent quality and timely service.
- Prepared fresh ingredients through chopping, mixing, and organisation to support line cooks during busy service periods.
- Conducted food preparation by washing, peeling, and chopping to streamline the cooking process.
- Internship at Define Food Sdn Bhd as Commis Chef
Storage Management (Part Time)
Yummy Bakery Ingredients Sdn Bhd
11.2018 - 12.2018
- Optimised storage operations at Yummy Bakery Ingredients Sdn Bhd to enhance workflow and inventory management.
- Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.
- Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.
Skills
- Customer service
- Call management
- Training development
- Problem solving
- Team collaboration
- Conflict resolution
- Active listening
Languages
English
Upper Intermediate
B2
Malay
Intermediate
B1
Chinese (Mandarin)
Intermediate
B1
Hobbies and interests
- Play Badminton
- Culinary
- Watch dramas
Education
Berjaya University College - May 2022
Diploma in Culinary Art
Timeline
Customer Service Call Agent (Full Time)
Sutherland Malaysia Sdn Bhd
10.2023 - 10.2026
Crew
ACO Media
04.2023 - 05.2023
Customer Service Live Chat Agent (Full Time)
Transcosmos Malaysia Sdn Bhd
09.2022 - 01.2023
Intern - Commis Chef
Define Food Sdn Bhd
01.2022 - 04.2022
Storage Management (Part Time)
Yummy Bakery Ingredients Sdn Bhd
11.2018 - 12.2018