Windows/Linux/MacOS Administration and Troubleshooting
Eric Rudolph
Diplom Informatiker
Semenyih, Selangor,10
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Technical Service and Support
JKK Construction
05.2020 - Current
- Led cross-departmental efforts in resolving complex technical issues, fostering a culture of collaboration and problem-solving within the organization.
- Developed comprehensive documentation for internal use as well as customer-facing materials such as user guides and troubleshooting manuals.
- Resolved critical outages swiftly through meticulous root cause analysis, minimizing impact on customers'' operations.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems, resulting in improved product quality.
Designer for Car Exterior
Porsche
07.2017 - 04.2020
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Created compelling visual presentations to effectively communicate complex ideas to clients and stakeholders.
- Developed and maintained comprehensive library of design assets for easy access and reuse.
Customer Service Sales Representative
Telekom Deutschland
08.2014 - 10.2016
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Education
Master/Diplom - Information Technology
Technische Universität Berlin
Berlin Germany 04.2001 -
Master - Graphic Design
Technische Universität Berlin
Berlin 04.2001 -
High School Diploma -
1st Comprehensive School Frankfurt/oder
Frankfurt/oder Germany 04.2001 -
No Degree -
Elementary School Lebus
Lebus Germany 04.2001 -
Skills
Printer troubleshooting
Software Installation
Ticket management
Windows administration
VPN Configuration
Wireless Networking
Network configuration
Training and mentoring
Application support
Software
Diverse office Software as MS Office / Libre Office / MS Teams
Interests
Im heavy intrested in tech and software of all kind to understand how its work
Building PCs from scratch
Timeline
Technical Service and Support
JKK Construction
05.2020 - Current
Designer for Car Exterior
Porsche
07.2017 - 04.2020
Customer Service Sales Representative
Telekom Deutschland
08.2014 - 10.2016
Master/Diplom - Information Technology
Technische Universität Berlin
04.2001 -
Master - Graphic Design
Technische Universität Berlin
04.2001 -
High School Diploma -
1st Comprehensive School Frankfurt/oder
04.2001 -
No Degree -
Elementary School Lebus
04.2001 -
Similar Profiles
PAVAN KUMARPAVAN KUMAR
Front Desk Assistant at JKK RestaurantFront Desk Assistant at JKK Restaurant
Ifeoma Chinaza ONYEMEFOLUIfeoma Chinaza ONYEMEFOLU
Laboratory Assistant at JKK Medical Laboratory AtaliLaboratory Assistant at JKK Medical Laboratory Atali
Justin GilbertJustin Gilbert
Owner/Operator at JKK Services LLCOwner/Operator at JKK Services LLC
Lubna Al-SharifLubna Al-Sharif
Administrative Activities Conductor at An-Najah National UniversityAdministrative Activities Conductor at An-Najah National University
Haree Haran RamanHaree Haran Raman
Front Office Supervisor at Palace Hotel Kuala LumpurFront Office Supervisor at Palace Hotel Kuala Lumpur