Eric Ng Zhi Hao
Business Analyst
Kuala Lumpur
Summary
Results-driven person. Excelled in technical skills. A fast and eager learner detail-oriented, and adapted to changing project requirements quickly to meet business goals. Seeking to join and bringing capabilities further.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Business Analyst
Silverlake Axis
11.2022 - Current
- Conduct meetings and workshops to effectively gather and document comprehensive user requirements
- Translate user requirements into detailed requirement documents, functional specifications, and other essential documentation
- Collaborate with cross-functional teams to define the scope, resources, and effort required for the successful implementation of the proposed solution.
- Develop comprehensive user guides and training materials to ensure users and stakeholders have a clear understanding of the system requirements and functionalities.
- Perform Quality Assurance (QA) activities to effectively resolve production defects, utilizing JIRA and MySQL queries for issue troubleshooting.
- Analyzed current business processes and proposed enhancements to improve efficiency and drive business improvements.
Quality Assurance Engineer
Silverlake Axis
04.2022 - 11.2022
- Evaluate quality specification and technical design documents to provide feedback using manual testing.
- Estimate test cases accurately and coordinate with team members for work activities.
- Record test results, report and verify software fixed bug to accept system requirements
- Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
Quality Assurance Engineer
Fusionex
Petaling Jaya
09.2021 - 12.2021
- Create and execute Test cases according to functional specifications and expectations.
- Tested the Product in SIT and UAT environment.
- Raise Bugs and errors to the development team via DevOps.
- Ensure the on-deadline product is delivered with quality and done according to top user requirements.
Education
Bachelor of Science - Bachelor of Information Technology
Taylors University
Kuala Lumpur, Malaysia 03.2019 - 12.2021
Skills
Business process improvement
SQL Proficiency
Workflow Analysis
Quality Assurance
JIRA
Microsoft Excel Mastery
Accomplishments
- Project Timely Manner
Through efficient project management and teamwork, my team manage to finish the project on time
- Simplified Documents
Discover client project feature that are suitable with a clear document
Languages
English
Native language
Chinese (Cantonese)
Upper intermediate
B2
Malay
Upper intermediate
B2
Timeline
Business Analyst
Silverlake Axis
11.2022 - Current
Quality Assurance Engineer
Silverlake Axis
04.2022 - 11.2022
Quality Assurance Engineer
Fusionex
09.2021 - 12.2021
Bachelor of Science - Bachelor of Information Technology
Taylors University
03.2019 - 12.2021
Similar Profiles
SAIFUL ARIEFF BIN AHMAD RIDAUDDINSAIFUL ARIEFF BIN AHMAD RIDAUDDIN
IT Support Engineer at Silverlake Axis Sdn BhdIT Support Engineer at Silverlake Axis Sdn Bhd
SUSANNAH BETTENCOURTSUSANNAH BETTENCOURT
Paraprofessional at Silverlake ElemantryParaprofessional at Silverlake Elemantry
TEY PING LENGTEY PING LENG
Project Manager at Silverlake Digitale Sdn BhdProject Manager at Silverlake Digitale Sdn Bhd