Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Ethnic Group
Interests
Timeline
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Eric Neoh

Summary

Being self-motivated and keen-to-learn, I am always willing to upgrade myself with the latest technology or knowledge which helps me to be a better and more competitive person. Personally, I think that a positive attitude is also important when handling projects under different types of dynamic conditions. Last but not least, I strongly believe that it is crucial to be a good team player as teamwork is the important key to success when comes to completing every project.

Overview

25
25
years of professional experience
2005
2005
years of post-secondary education
4
4
Languages

Work History

Senior Technical Consultant

NTT Singapore Pte Ltd
08.2023 - 08.2024
  • Prepared comprehensive technical documentation, deployment runbooks, and operational guides for Cisco Contact Center projects.
  • Conducted requirements analysis, client process reviews, and data analysis to inform solution design.
  • Led quality assurance processes, conformance testing, and system validation.
  • Delivered post-implementation support and technical training to clients and internal teams.
  • Implemented, integrated, and troubleshot Cisco Unified Contact Center solutions (UCCE, UCCX, CVP).
  • Integrated third-party platforms, web services, and relational databases (e.g., Microsoft SQL Server, Informix) to enhance contact center functionality and data flow.
  • Enabled Single Sign-On (SSO) functionality by integrating Okta with the Cisco contact center ecosystem.
  • Designed and deployed IVR and call flow solutions for high-profile clients such as AIA and Pfizer.
  • Developed REST API integrations for IVR call flows and web-based agent desktop using JavaScript, JScript, and HTML.
  • Proactively mitigated security vulnerabilities and implemented best practices to strengthen system integrity and data protection.
  • Managed software updates and patch deployments to address bugs, and performance issues in production systems.

Senior System Consultant

NEC Asia Pacific Pte Ltd
04.2006 - 12.2022
  • Created comprehensive technical documentation, deployment guides, and operational manuals for system implementations.
  • Conducted requirements gathering and process analysis to inform solution architecture and design.
  • Led quality assurance efforts, including system testing, validation, and compliance checks.
  • Provided post-deployment support and delivered technical training to clients and internal stakeholders.
  • Designed, deployed, and supported Cisco Contact Center solutions (PCCE, UCCE, UCCX, CVP).
  • Integrated contact center platforms with CUCM, voice gateways, third-party systems, and databases.
  • Developed call flows and scripts using ICM, UCCX, and CallStudio.
  • Customized web and desktop applications using ASP.Net, VB.Net, and JavaScript.
  • Created design and technical documentation (HLD, LLD, as-built).
  • Delivered system maintenance, training, and both pre- and post-sales support.

Application Engineer

Radiance Communications Pte Ltd
08.2002 - 03.2006
  • Led design and implementation of IP-based contact center solutions (IPCC Express & Enterprise).
  • Provided post-sales support including maintenance, training, and documentation.
  • Supported presales activities such as tender response, PoC development, and BOM preparation.
  • Contributed to the deployment and support of in-house showcase solutions and applications.

Software Engineer

Intelligent Communications Pte Ltd
05.2000 - 05.2002
  • Skilled in software and database design analysis, with the ability to recommend architectural enhancements to improve system performance.
  • Proven track record in prioritizing tasks, managing schedules, and delivering results within time and budget constraints.
  • Experienced in system integration, installation, ongoing maintenance, and customer support.

Application Programmer

Sinetics Associates Pte Ltd
06.1999 - 04.2000
  • Designed and developed application such as RMS (Retail Management System), DMS (Distribution Management System), FMS (Fuel Management System which has a built-in Point of Sales System and supports multiple languages).

Education

Degree - Information Science & Technology

University of Wollongong

Diploma - Electronics, Computer & Communication Engineering

Singapore Polytechnic

Skills

Windows 10/11

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Accomplishments

  • Obtained Cisco Unified Contact Center Enterprise Specialist
  • Obtained Cisco Advanced IP Communications Sales Specialist
  • Obtained Cisco IP Contact Center Express Specialist
  • Attended course for Advanced Services for Cisco ICM & IPCC (Advanced Scripting, CTI Programming and Advanced Reporting)
  • Obtained Genesys Cloud CX: Professional Certification (2024)
  • Obtained Microsoft Azure Fundamental Certification (2024)

Personal Information

  • Date of Birth: 12/01/76
  • Gender: Male
  • Nationality: Malaysian (Singapore PR)
  • Marital Status: Married

Ethnic Group

Chinese

Interests

Badminton

Chess & Strategy Games

Listening to Music

Tech Exploration

Timeline

Senior Technical Consultant

NTT Singapore Pte Ltd
08.2023 - 08.2024

Senior System Consultant

NEC Asia Pacific Pte Ltd
04.2006 - 12.2022

Application Engineer

Radiance Communications Pte Ltd
08.2002 - 03.2006

Software Engineer

Intelligent Communications Pte Ltd
05.2000 - 05.2002

Application Programmer

Sinetics Associates Pte Ltd
06.1999 - 04.2000

Diploma - Electronics, Computer & Communication Engineering

Singapore Polytechnic

Degree - Information Science & Technology

University of Wollongong

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Eric Neoh