ERIC CHEAH
Customer Service
Johor Bahru,Johor
Summary
Highly motivated and detail-oriented professional in strong organization skills and effective collaboration. Committed to delivering exceptional results and fostering positive relationships with colleagues and clients. Seeking an opportunity to leverage these abilities, enabling personal and professional growth in a dynamic work environment.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Sales Executive
STH Acquisitions Management
05.2023 - Current
- Built long-lasting client relationships, providing exceptional customer service and personalized assistance.
- Streamlined application processes, ensuring timely submissions of documentation for faster approval rates.
- Achieved sales goals consistently with effective communication skills, persuasive presentations, and strong product knowledge.
Customer Service Executive
Fnatic Solution
01.2020 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Executive
STARTEK
01.2018 - 01.2020
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Assistance Kitchen
Secret Garden
01.2017 - 01.2018
- Followed recipes and chef instructions to prepare food correctly.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Plated and presented food following chef requirements.
Education
SPM - undefined
SMK MUTIARA RINI 1
Southern University College - undefined
Skills
Sales forecasting
Social
Computer Languages, Public Relations, Team Management, Mobile & Cloud Solutions, Badminton, Computer Languages, Traveling, Communicate with others
Timeline
Sales Executive
STH Acquisitions Management
05.2023 - Current
Customer Service Executive
Fnatic Solution
01.2020 - 01.2023
Customer Service Executive
STARTEK
01.2018 - 01.2020
Assistance Kitchen
Secret Garden
01.2017 - 01.2018
SPM - undefined
SMK MUTIARA RINI 1
Southern University College - undefined
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