ER QIAO YING
Johor
Summary
An independent and self-motivated person with demonstrated experiences in implementing new marketing plans and campaigns in previous company. Reliable communication skills, both oral and written, with a basic understanding of digital marketing. Capable of working in a fast-paced and demanding environment.
Overview
3
3
years of professional experience
Work History
DIGITAL MARKETING INTERN
LK ENTERTAINMENT MARKETING, SDN. BHD
01.2021 - 04.2021
- Designed and presented social media campaign ideas.
- Created engaging content for Facebook, and Instagram.
- Performed market analysis and researched latest trends.
- Tracked social media trends and adapted to attract target follower demographic.
- Assisted in managing corporate social media channels.
- Assisted marketing coordinators and graphic designers with website copywriting and proofing.
- Maintained editorial calendar to keep content timely, relevant and engaging.
TRAINEE MANAGER
PARADISE HOTPOT PTE. LTD.
05.2022 - 11.2023
- Explained services and products to customers in friendly and engaging way.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Bachelor of Arts - Public Relations
University Tunku Abdul Rahman
Kampar Perak03.2022
Skills
- Adobe Illustrator
- Adobe Photoshop
- Verbal Communication
- Written Communication
- Customer Relationship Management
Languages
English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Timeline
TRAINEE MANAGER
PARADISE HOTPOT PTE. LTD.
05.2022 - 11.2023
DIGITAL MARKETING INTERN
LK ENTERTAINMENT MARKETING, SDN. BHD
01.2021 - 04.2021
Bachelor of Arts - Public Relations
University Tunku Abdul Rahman
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