Enishaa Veerannathan
Sentul
Summary
Psychology undergraduate with hands-on experience in client success, customer service, sales support and HR administration. Skilled in client onboarding, issue resolution, cross-functional coordination, active listening, CRM record-keeping, and identifying service expansion opportunities. Seeking a Client Success role where I can combine empathy, psychological insight, and commercial awareness to strengthen client relationships and support business growth.
Overview
3
3
Languages
4
4
years of professional experience
Work History
CLIENT SUCCESS
Samurai Internet (NuProp)
01.2025 - Current
- Listen to client issues, identify problems, and provide practical solutions.
- Escalate complex issues to internal teams and follow up to ensure resolution.
- Lead client onboarding meetings to explain workflow, scope, and proposed value, ensuring realistic expectations across Marketing, Sales, and Management.
- Share client feedback and insights with internal teams to improve service quality.
- Identified opportunities for clients to continue or expand services, and acted accordingly.
SALES EXC & HR ADMIN (Internship)
Samurai Internet (NuProp)
07.2024 - 12.2024
- Conducted cold outbound calls to promote company products and services.
- Created customized proposals to meet client needs and drive sales.
- Processed sales transactions and issued invoices.
- Collaborated with team members to develop effective solutions for customer issues.
- Designed and posted job vacancy advertisements; screened and uploaded resumes.
- Assisted in candidate interviews and coordinated interview scheduling.
- Issued invoices via email and maintained accurate records.
CUSTOMER RELATIONS OFFICER (Part-Time)
TGV CINEMAS
09.2022 - 02.2024
- Assisted customers with ticketing, movie recommendations, and F&B services to enhance their cinema experience.
- Handled booking errors, complaints, and escalated issues to the team lead, and ensured timely resolution.
- Delivered friendly customer service.
- Handled cashier duties during peak hours and large crowds.
Education
Degree - Bachelor of Psychology
UNITAR
Petaling Jaya, Selangor01-2027
Diploma - Psychology
UNITAR
Petaling Jaya01-2025
SPM - Science Stream
SMK SULAIMAN
Bentong, Pahang01-2022
Skills
- Client Onboarding and Engagement
- Complaint handling
- Cross-team communication
- Active listening
- Customer service
- Problem-solving
- Sales support
- CRM usage and record-keeping
- Administrative support
Languages
English
Proficient
C2
Malay
Advanced
C1
Tamil
Advanced
C1
Personal Information
- Date of Birth: 01.07.2004
- LinkedIn: www.linkedin.com/in/enishaa-veerannathan-10b197302
- Hobbies: Reading, Movies
Timeline
CLIENT SUCCESS
Samurai Internet (NuProp)
01.2025 - Current
SALES EXC & HR ADMIN (Internship)
Samurai Internet (NuProp)
07.2024 - 12.2024
CUSTOMER RELATIONS OFFICER (Part-Time)
TGV CINEMAS
09.2022 - 02.2024
Degree - Bachelor of Psychology
UNITAR
Diploma - Psychology
UNITAR
SPM - Science Stream
SMK SULAIMAN