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Quality engineering and reliability leader with 17+ years building QA strategy, incident management, and root cause analysis across complex enterprise SaaS platforms. I own QA and 3rd-level escalation for Mapp Digital’s multi-product marketing platform, leading a team of 15 and supporting 500–700+ enterprise clients including PepsiCo, KFC, Lloyds Banking Group, Puma, and Qantas. I built Mapp’s root cause analysis function from scratch, have facilitated 100+ blameless post-mortems, and use data-driven insights to reduce recurring production issues, improve MTTR, and guide €500K+ in annual reliability investments. I specialize in embedding quality into the SDLC (shift-left, CI/CD quality gates), leading teams through organizational change (M&A, rebrands), and leveraging AI-assisted tools to scale QA and diagnostics in lean environments. Core value: I turn critical incidents into long-term architectural improvements and make quality a shared responsibility across engineering, product, and operations.

Seasoned digital transformation and technical oversight leader driving cost savings and efficiency improvements at NIQ GfK and other leading firms. Proficient in strategic business technology roadmap planning, team building, and fostering innovation. Skilled in Java, Spring Boot, CI/CD, Cloud and Agile methodologies. Achieved a 45% reduction in workforce costs while enhancing product speed to market and security protocols. MBA in Technology Management blending business insight with technical prowess to drive sustainable innovation, fiscal responsibility, and high-impact project delivery. Managed three business functions totalling 57 Software Engineers, 21 direct reports, EUR2,5m annual headcount, and EUR2m infrastructure and engineering enablement budget.

A dynamic and results-driven technology executive adeptly leads a team of 80+ professionals, overseeing budgets ranging from $500K to $10M. Leveraging 19 years of expertise, excels in implementing cutting-edge platform development and artificial intelligence initiatives. Demonstrates a track record of consistent delivery of enterprise-scale solutions, including API ecosystems, mission-critical B2B portals, and customer experience platforms. Has a proven ability to scale high-availability systems and pioneer AI-driven chatbot implementations. Effectively blends strategic vision with hands-on technical leadership to tackle complex engineering challenges and deliver robust, scalable solutions. Stands out in cultivating high-performing teams while ensuring technology investments align directly with business objectives and yield measurable outcomes.


  A financial services industry technology professional with 24+ years of experience delivering the technology solutions in some of the world's top banks.
  Experienced in leading global project teams and developing solutions for a wide range of financial products.
  Experienced in planning, driving, and implementing strategic changes across multiple teams and levels
  Experience in leading strategic programmes with budget of $10 to $15 million and IT teams of size 110+
  Strong knowledge of products - Equities, Fixed Income, Equity Swaps, Prime Brokerage, Credit Approval and Collateral Monitoring
  Experienced in DevOps and Agile Practices and forming high performing teams.
  Passionate about creating a culture of continuous improvement.
  Experience in technology modernization, breaking monolithic application into Microservices architecture.
  Significant experience in budgeting the new projects/proposals and tracking/managing the costs of delivery.
  Involved in all phases of the SDLC from analysis, design, development, testing, implementation, and maintenance with timely delivery (Evolving from a Developer to Delivery Head)
  Highly self-motivated with excellent communication skills and leadership skills and significant experience in running teams onshore and offshore and delivering critical programmes/projects.
  Highly versatile and can quickly adapt to new roles and responsibilities.
  Collaborative and solid team player with good decision-making skills, well organized, and committed to quality.


Eng Siang Cheong

Overview

Work History

Director

Director

Technical Manager

Director Of Technology

Technical Manager

Group Systems Programmer

Education

Full Stack Web Development Certification - Computer Software Engineering

Full Stack Web Development - Computer Software Engineering

Bachelor of Science (BS) - Computer Science

Secondary School - undefined

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Timeline

Director

Director Of Technology

Full Stack Web Development Certification - Computer Software Engineering

Full Stack Web Development - Computer Software Engineering

Technical Manager

Technical Manager

Group Systems Programmer

Bachelor of Science (BS) - Computer Science

Secondary School - undefined

Director

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