Eng Hau
Boon
Kajang
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Webhelp
12.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Sought ways to improve processes and services provided.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service Representative
Scicom(MSC) Berhad
06.2021 - 12.2022
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Tsun Jin High School
Kuala Lumpur 04.2001 -
Skills
Order Processing
Sales Transactions
Order and Refund Processing
Work Prioritization
Complaint Investigation
Time management abilities
Problem Resolution
Understanding Customer Needs
Calm and Professional Under Pressure
Timeline
Customer Service Representative
Webhelp
12.2022 - Current
Customer Service Representative
Scicom(MSC) Berhad
06.2021 - 12.2022
High School Diploma -
Tsun Jin High School
04.2001 -