Summary
Overview
Work History
Education
Skills
Software
Timeline
ENDY ZULFIKAR MASARIPI

ENDY ZULFIKAR MASARIPI

Office Manager
Petaling Jaya

Summary

8 years experience with main expertise in Administration, Customer Service and Sales. Service-focused leader, analytical problem-solver dedicated to streamlining operations to reduce cost while ensuring sustainability and profitability. Resilient and ready to accept challenges.

In the recent 5 years, specializes in serviced office and coworking space leasing industry and has been awarded Customer Service Star, twice, for outstanding performance in Asia Pacific region. Before that, led 40 telesales operators at Contact Center and received awards such as Smartest Operator and Biggest Sales.

Prior to commercial real estate and contact center, started off in automotive industry and held key role in parts localization projects for Volkswagen Group Malaysia. Immediately before that, as Production Engineer in automotive supplier and headed team of 26.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

SITE MANAGER

UPGEN
Kuala Lumpur
05.2020 - 04.2022
  • Managed overall operations of 36,000 square feet office.
  • Trained and mentored associates for higher standards of customer service by streamlining operations.
  • Developed policies and standard operating procedures and ensured implementation throughout organization.
  • Analyzed data related to administrative costs and spending trends to prepare budgets.
  • Oversaw office maintenance including sourcing, negotiating, contracting and vendor management.
  • Supervised customer-tailored fit-out renovations.
  • Handled office reinstatement and handover to building management.
  • Generated RM 2.2 million revenue in 2 years.

COMMUNITY EXPERIENCE ASSOCIATE

UPGEN
Kuala Lumpur
08.2019 - 04.2020
  • Secured 15 partnerships namely with Ruma, KL SkyClinic, Physiomobile, Calli, Eat Cake Today, DietMonsta and many more to enhance community experience.
  • Collaborated with Hong Leong Exchange and Malaysia Digital Economy Corporation to coordinate community engaging events.
  • Generated at least RM 50,000 revenue within 9 months.
  • Supported pre-opening of new office in term of vendor procurement.
  • Handled office relocation including logistics, service and vendor termination, office reinstatement and smooth handover to property owner.

COMMUNITY MANAGER

THE CO
Kuala Lumpur
05.2018 - 08.2019
  • Formed strategic partnership with startup ecosystem players including Malaysian Digital Economy Corporation, Cradle Seed Ventures and Malaysian Global Innovation and Creativity Centre.
  • Established annual post approval assessment to comply with Malaysia Digital Hub criteria.
  • Maintained retention rates of over 80%.
  • Planned and executed good balance of educational, community engagement, lead and revenue generating events.

COMMUNITY EXECUTIVE

THE CO
Kuala Lumpur
06.2017 - 04.2018
  • Awarded Customer Service Star 2017 and 2019 for outstanding performance in Asia Pacific region.

TELESALES TEAM LEADER

SCICOM
Kuala Lumpur
06.2016 - 05.2017
  • Led and coached team of 40 to hit individual and team targets.
  • Awarded Smartest Operator and Biggest Sale.

SENIOR EXECUTIVE SUPPLIER READINESS MANAGEMENT

VOLKSWAGEN GROUP MALAYSIA
Kuala Lumpur
02.2015 - 03.2016
  • Steered component localization projects in accordance with vehicle master plan.
  • Successfully conducted 5 projects handover between Volkswagen and HICOM.
  • Saved RM 320000 or 5% reduction versus claimed figures in obsolete material cost audit.

Production Engineer

Marutech Elastomer Industries
Port Klang
2014.08 - 2015.02
  • Headed 2 supervisors and 24 operators.
  • Saved RM 80000 by implementing Kanban.
  • Prepared Request For Quotes and successfully
    awarded 3 Projects.

Education

Bachelor of Engineering - Plastics Engineering

Rosenheim University of Applied Sciences, Germany
10.2009 - 01.2014
  • Received Malaysia Public Service Department Undergraduate Scholarship

Pre-study Practical Experience -

German-Malaysian Institute, Bangi
05.2007 - 11.2008

Edexcel GCE Advanced Level -

International Education Centre, Shah Alam
01.2006 - 06.2008

Skills

Customer Service and Experience

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Software

Microsoft Office

SalesForce

Xero

ApprovalMax

MYOB

OfficeRnD

Timeline

SITE MANAGER - UPGEN
05.2020 - 04.2022
COMMUNITY EXPERIENCE ASSOCIATE - UPGEN
08.2019 - 04.2020
COMMUNITY MANAGER - THE CO
05.2018 - 08.2019
COMMUNITY EXECUTIVE - THE CO
06.2017 - 04.2018
TELESALES TEAM LEADER - SCICOM
06.2016 - 05.2017
SENIOR EXECUTIVE SUPPLIER READINESS MANAGEMENT - VOLKSWAGEN GROUP MALAYSIA
02.2015 - 03.2016
Production Engineer - Marutech Elastomer Industries
2014.08 - 2015.02
Rosenheim University of Applied Sciences - Bachelor of Engineering, Plastics Engineering
10.2009 - 01.2014
German-Malaysian Institute - Pre-study Practical Experience,
05.2007 - 11.2008
International Education Centre - Edexcel GCE Advanced Level,
01.2006 - 06.2008

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