Emylyana Lee
Johor Bahru,Malaysia
Summary
Experienced professional specializing in ERP and Oracle systems, with technical proficiency in Microsoft Office applications. Proven track record in email marketing and e-commerce, emphasizing value proposition development and customer relationship management. Adept at interpreting market research and applying sales methodologies to foster business growth and improve operational efficiency.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Sales Executive
Aqua-Terra Solutions Pte Ltd
Tuas, singapore
2024.03 - 2026.02
- Assisted assistant sales manager with bid preparation, proposal development, and order follow-ups.
- Maintained relationships with key clients by addressing inquiries, preparing quotations, and following up on potential orders.
- Supervised junior team members and provided guidance in sales support.
- Coordinated with procurement, logistics, and technical teams to ensure timely delivery of goods and services.
- Facilitated after-sales service support to ensure customer satisfaction.
- Increased customer engagement by delivering high-quality product demonstrations.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
Sales Support Coordinator & Executive
Aqua-Terra Solutions Pte Ltd
Tuas, Singapore
2019.03 - 2024.02
- Assisted sales team with handling sales orders.
- Issued purchase orders to vendors and organised delivery or collection.
- Coordinated with customers to verify cargo readiness and arrange collections.
- Liaised with freight forwarders for shipping rates and organised collections.
- Monitored order status with vendors to guarantee timely delivery to clients.
- Supported junior team members with their tasks.
- Collaborated with procurement logistics teams and freight forwarders for efficient order fulfilment.
- Contributed to achieving sales targets of 500k USD in 2024 and 600k in 2025.
Project Coordinator
Redwood Project Sdn. Bhd
Johor Bahru, Johor
2017.01 - 2019.01
- Assisted clients and production teams with preparation and submission of shop drawings for approval.
- Released approved drawings to production for fabrication.
- Organised material samples for client review.
- Tracked fabrication progress and compiled status reports for clients.
- Collaborated with QA/QC department to ensure compliance with quality standards prior to shipment.
- Supported logistics in monitoring shipments and ensuring timely delivery to clients.
- Increased personal target by 12.8%.
Project Admin
Redwood Project Sdn. Bhd
Johor Bahru, Johor
2016.01 - 2017.01
- Assisted project team with processing work orders for production.
- Arranged delivery orders using ERP system.
- Monitored shipment schedules to ensure timely deliveries.
- Completed tasks while meeting tight deadlines.
- Supported team by demonstrating respect and readiness to help.
- Contributed to securing new project worth £200k.
Admin clerk
Watton Realty Sdn.Bhd
Johor Bahru, Johor
2015.01 - 2016.01
- Assisted with addressing incoming inquiries through email, fax, and phone to ensure prompt responses.
- Facilitated customer interactions for walk-in clients and supported self-collection sales processes.
- Coordinated communication flow to improve customer service experiences.
- Scheduled appointments for executives, aiding in time management.
- Managed document storage system to enhance retrieval processes.
- Streamlined communication channels while handling incoming calls and emails.
- Answered around 50 incoming calls and emails daily, responding to clients and relaying messages to staff for swift resolutions.
Education
Diploma - Occupational Safety and Health
MICCOST - Cyberjaya University College of Medical Sciences
Kuala Lumpur 2013.01 - 2015.01
Sijil Pelajaran Malaysia - SPM
SMK Sri Aman
SarawakSkills
- ERP and Oracle systems
- Microsoft Office applications
- Word, Excel, and PowerPoint
- Technical proficiency
- Email marketing platforms
- E-Commerce platform experience
- Value proposition development
- Customer relationship management systems
- Market research interpretation
- Knowledge of sales methodologies
Language Proficiency
Bahasa Malaysia – Fluent (Written & Spoken)
English – Intermediate (Written & Spoken)
Mandarin – Basic (Written & Spoken)
Timeline
Sales Executive
Aqua-Terra Solutions Pte Ltd
2024.03 - 2026.02
Sales Support Coordinator & Executive
Aqua-Terra Solutions Pte Ltd
2019.03 - 2024.02
Project Coordinator
Redwood Project Sdn. Bhd
2017.01 - 2019.01
Project Admin
Redwood Project Sdn. Bhd
2016.01 - 2017.01
Admin clerk
Watton Realty Sdn.Bhd
2015.01 - 2016.01
Diploma - Occupational Safety and Health
MICCOST - Cyberjaya University College of Medical Sciences
2013.01 - 2015.01
Sijil Pelajaran Malaysia - SPM
SMK Sri Aman