Summary
Work History
Education
Skills
Languages
Timeline
Generic

Emylia Nazatul Irma

Pasir Gudang

Summary

A Highly adaptable and versatile individual with academic credentials in Certificate in Basic Computer and Certificate in Spa and Wellness. Skilled in customer service, retail sales, upselling, and sales transaction management. A quick learner with strong communication skills who adapts well to new environments and works efficiently under pressure. Committed to providing excellent customer service and supporting business success.

Work History

Part Time - Service Crew

Four Point by Sheraton Johor Bahru
Masai, Johor
06.2026 - Current
  • Greet and assist customers in a friendly and professional manner.
  • Cleared and reset tables efficiently during busy breakfast service.
  • Prepare and maintain cleanliness of dining and service areas.
  • Assisted with buffet replenishment and guest service.
  • Work closely with kitchen and team members to ensure smooth operations.
  • Resolve customer requests and complaints professionally.

Sales Assistant

JNJ Mobile Phone & Accesories
Masai, , Johor
04.2026 - 06.2026
  • Guided customers in selecting smartphones and accessories tailored to their needs and budget, enhancing overall satisfaction.
  • Suggested relevant accessories, including phone cases and chargers, to complement purchases, increasing average transaction value.
  • Processed sales transactions and handled cash, card, and e-wallet payments.
  • Addressed customer inquiries and provided warranty and after-sales support, ensuring a positive shopping experience.
  • Restocked merchandise and maintained attractive product displays.

Education

SKM LEVEL3 - Spa and Welness

Giatmara Pasir Gudang
Pasir Gudang
01-2025

SKM LEVEL 2 - Certfication in Computer Basics

Kolej Komuniti Tanjung Piai
Pontian
01-2025

Skills

Skills:

  • Sales and Upselling
  • Sales Transaction Management
  • Customer interaction
  • Communication Skills

Strength:

  • Confident in interacting with customers
  • Quick learner with strong adaptability
  • Responsible and dependable
  • Able to work effectively under pressure

Languages

English
Intermediate
B1
Malay
Proficient
C2

Timeline

Part Time - Service Crew

Four Point by Sheraton Johor Bahru
06.2026 - Current

Sales Assistant

JNJ Mobile Phone & Accesories
04.2026 - 06.2026

SKM LEVEL3 - Spa and Welness

Giatmara Pasir Gudang

SKM LEVEL 2 - Certfication in Computer Basics

Kolej Komuniti Tanjung Piai
Emylia Nazatul Irma