EMMY FARHANA ALIAS

*Cakes, hampers, gifts, flowers, balloons delivery. Provide reliable and punctual delivery services for clients, ensuring high levels of satisfaction
*Plan and optimize routes to minimize travel time and fuel costs, enhancing efficiency and adhering to scheduled time slots
*Communicate effectively with clients, addressing their needs and resolving any issues promptly
*Ensure careful handling and transportation of delicate items, including cakes and floral arrangements to maintain quality
*Verify and confirm delivery details, including addresses and special instructions to ensure successful order fulfillment

*Manage patient admissions and discharges, ensuring accurate documentation and compliance with hospital policies
*Work in various sections of OPC (Outpatient Care) department, Daycare Endoscopy and Daycare Surgery
*Greet and register patients, verify insurance information, and process necessary paperwork
*Conduct insurance verification, insurance approval and finalized bill for surgeries and handled patient billing inquiries
*Maintain electronic health records (HMIS) and ensured confidentiality of patient information
*Collaborate with nursing, doctors and administrative staff to provide excellent patient care and support
*Collect payment from self-paying patient
*Process billing information, and work with insurance companies to resolve discrepancies, deferments
*Improve customer satisfaction by promptly answering inquiries and providing accurate information
*Interact with customers by phone, email, or in-person to provide information

• Assisted with day-to-day administrative tasks including filing, data entry
• Managed executive calendars, coordinated meetings, and arrange travel accommodations for senior management
• Handled phone calls and correspondence, ensuring timely and and accurate communication
• Prepared reports, presentations and spreadsheets using MS Office Suite accordingly
• Maintained office supplies, managed office equipment and facilitated office organization to enhance efficiency

• Managed inbound customer inquiries via phone and email, resolving issues and inquiries promptly regarding shipment status and provided updates as needed
• Provided information on service offerings, pricing and delivery schedules to clients
• Processed orders, tracked shipments and coordinated with logistics team to ensure timely delivery