Summary
Overview
Work History
Education
Skills
Activities
Personal Information
Marital Status
Age
References
Timeline
Generic

Emma Seng

Group Head - Operational Risk
Shah Alam,10

Summary

  • Member of Malaysian Institute of Accountants and Fellow of Association of Certified Chartered Accountants.
  • Certificant of the Institute of Risk Management, UK (CIRM)
  • Member of the International Compliance Association, UK
  • More than three years experience in a big public accounting firm.
  • Good analytical skills acquired through on-the-job training.
  • Good interpersonal and communication skills.
  • Ability to work effectively under pressure to meet tight deadlines.

Overview

27
27
years of professional experience
4
4
Languages

Work History

Group Head - Operational Risk

Tune Insurance Malaysia Berhad
01.2023 - Current
  • Responsible to manage all aspects of Risk Management aspects of the organization, its employees, clients, reputation, assets and interests of stakeholders. Specific risk areas include corporate governance, information security, insurance and compliance risks.
  • Design, lead and implement group risk management strategy.
  • Provide regular reports to relevant Board committees, board and management teams detailing current issues or any other information, as required.
  • Lead management team on embedding risk aware culture, including providing education/training to employees to build risk awareness.
  • Perform risk assessment for new products or enhancement to existing new products.
  • Review and assess third party service providers/business partners before onboarding them.
  • Manage and conduct annual Business Continuity test and related activities.
  • Exercise leadership capabilities by successfully motivating and inspiring team members.
  • Core member of the Company's working group on addressing BNM Policy Document on Climate Risk Management and Scenario Analysis requirements.
  • This role encompasses operational risk management activities for Tune Insurance Malaysia Berhad's holding company, Tune Protect Group Berhad and its sister company, Tune Protect Re Ltd.

Chief Risk Officer

Tune Insurance Malaysia Berhad
07.2019 - 12.2022
  • Responsible to manage all aspects of Risk Management matters of the organization, its employees, clients, reputation, assets and interests of stakeholders.
  • Specific risk areas include corporate governance, information security, insurance and compliance risks.
  • Design, lead and implement group risk management strategy.
  • Apart from risk management matters relating to Tune Insurance Malaysia Berhad, also responsible for risk management and compliance matters of its holding company Tune Protect Group Berhad, and its sister company Tune Protect Re Ltd.
  • Establish and quantify the organization's risk appetite and ensure risk approach adheres accordingly.
  • Ensure compliance with regulatory obligations whilst taking commercial and practical approach to risk-based challenges and offer appropriate solutions.
  • Provide regular reports to relevant committees, board and management teams detailing current issues or any other information, as required.
  • Lead management team on embedding risk aware culture, including providing education/training to employees to build risk awareness.
  • Lead, review and participate in the training of risk team to ensure their technical knowledge and soft skills are continually developed.

Head of Risk Management

Tune Insurance Malaysia Berhad
10.2018 - 06.2019
  • Responsible to manage all aspects of Risk Management matters of the organization, its employees, clients, reputation, assets and interests of stakeholders. Specific risk areas include corporate governance, information security, insurance and compliance risks.
  • Establish and quantify the organization's risk appetite and ensure risk approach adheres accordingly.
  • Ensure compliance with regulatory obligations whilst taking commercial and practical approach to risk-based challenges and offer appropriate solutions.
  • Provide regular reports to relevant committees, board and management teams detailing current issues or any other information, as required.
  • Lead management team on embedding risk aware culture, including providing education/training to employees to build risk awareness.

Head of Compliance and Risk Management & Company Secretary

QBE Insurance (Malaysia) Berhad
05.2016 - 09.2018

Compliance & Risk Management responsibilities remain the same as per previously.

Company Secretary responsibilities:

  • Ensuring that the company is in compliance with BNM Guidelines in relation to corporate governance and Board matters and in compliance with Companies Act.
  • Provide administrative support and guidance to company directors.
  • Guide Directors on day to day management of the organization, including compliance with legal and statutory requirements.
  • Convening and servicing board meetings
  • Minutes writing and prepare meeting reports

Compliance and Risk Manager

QBE Insurance (Malaysia) Berhad
01.2006 - 04.2016
  • Report to the CEO on any issues or events discover during review of risk management and compliance matters and monitor resolution of these issues.
  • Assist management in reviewing and assessing adequacy of control of internal policies and procedures.
  • Monitor progress of rectification of audit issues highlighted by internal auditor, external auditor, Bank Negara Malaysia (BNM) examiner and PIAM auditors and ensure all audit issues highlighted are fully rectified.
  • Act as the focal point for newly issued regulations and track status of initiatives to address the requirements. Assisting management in meeting requirements.
  • Review risk management strategy of the company, prepare documents to table at Risk & Capital Committee meeting.
  • Conduct risk and control assessments of all critical activities of the company.
  • Responsible for reviewing and localizing risk management and compliance related policies cascaded by head office and implementations.
  • Facilitate quarterly business plan stress test of the company.
  • Monitor capital position of the company in line with ICAAP requirements and liaise with all parties involved for actions required.
  • Responsible for BNM's ORION Reporting.
  • Responsible as liaison person with BNM.

Compliance - Assistant Manager

QBE Insurance (Malaysia) Berhad
07.2004 - 12.2005

Internal Audit Executive

QBE Insurance (Malaysia) Berhad
05.2003 - 06.2004

Audit Senior Associate

PricewaterhouseCoopers (Chartered Accountants)
08.1999 - 04.2003

Audit semi senior

Yeap Cheng Chuan & Co. (Public Accountants)
09.1997 - 07.1999

Education

ACCA professional course -

FTMS College
KL
08.1997 - 1998.05

BA (ECON) (Honours) in Accounting and Finance -

University of Manchester
The UK
01.1994 - 1997.04

A – Levels -

Taylor's College
PJ
01.1993 - 1994.04

Skills

Mandarin

undefined

Activities

  • 2023 - Current: BNM JC3 SC1 Observer
  • 2023 - Current: BNM Climate Change Physical Risk Working Group member
  • 2019 - Current: PIAM, ERM Working Group member
  • 2013 & 2018: PIAM - Committee for PIAM Finance & Corporate Governance Sub-committee

Personal Information

Notice Period: 3 months

Marital Status

Married

Age

49

References

Upon request

Timeline

Group Head - Operational Risk

Tune Insurance Malaysia Berhad
01.2023 - Current

Chief Risk Officer

Tune Insurance Malaysia Berhad
07.2019 - 12.2022

Head of Risk Management

Tune Insurance Malaysia Berhad
10.2018 - 06.2019

Head of Compliance and Risk Management & Company Secretary

QBE Insurance (Malaysia) Berhad
05.2016 - 09.2018

Compliance and Risk Manager

QBE Insurance (Malaysia) Berhad
01.2006 - 04.2016

Compliance - Assistant Manager

QBE Insurance (Malaysia) Berhad
07.2004 - 12.2005

Internal Audit Executive

QBE Insurance (Malaysia) Berhad
05.2003 - 06.2004

Audit Senior Associate

PricewaterhouseCoopers (Chartered Accountants)
08.1999 - 04.2003

Audit semi senior

Yeap Cheng Chuan & Co. (Public Accountants)
09.1997 - 07.1999

ACCA professional course -

FTMS College
08.1997 - 1998.05

BA (ECON) (Honours) in Accounting and Finance -

University of Manchester
01.1994 - 1997.04

A – Levels -

Taylor's College
01.1993 - 1994.04
Emma SengGroup Head - Operational Risk