Summary
Overview
Work History
Education
Skills
Additional Information
Address
References
Timeline
Generic
Emir Syahidin Bin Amirudin

Emir Syahidin Bin Amirudin

IT And Office Technology Specialist
Seremban, Negeri Sembilan,05

Summary

Experienced IT and office technology professional with over a decade of experience supporting managed service environments. Proficient in deploying, troubleshooting, and maintaining IT systems and multifunction office equipment at client sites. Extensive expertise in network setup, hardware repair, and end-user support. Proven track record in resolving technical issues, overseeing field service tasks, and providing reliable infrastructure support in customer-centric environments.

Overview

15
15
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

COPIERS TECHNICIAN

IDMS SDN.BHD
11.2018 - Current
  • Providing repair, servicing, troubleshooting, and setup for new or reconditioned SHARP, FUJIXEROX, and FUJIFILM monochrome and colour multifunction printers (MFPs).
  • Setting program copier machine in simulation. Resolving error code machine.
  • Performing precise adjustment CCD Laser, calibration colour and adjustment drum positioning.
  • Replace faulty parts or cannibalize components from other units, including drum units, developers, fusers, pressure rollers, feed rollers, transfer belts, web rollers, feeders, MFP assemblies, LSU units, PWB boards, scanners, high-voltage boards, control panels, DC boards, machine sensors, motors, inner finishers, and tray modules.
  • Disassemble non-functional machines to reuse components for rebuilding and restoring other copier units.
  • Troubleshooting minor and major (error code).
  • Support installation IWB (Interactive WhiteBoard) finisher, fax, driver or scanner for user. Do cabling network for end user. Set IP address machine, create ID and password machine also for user.Key in software activation and firmware.Demo machine for new customer.
  • Attend to preventive maintenance (P.M.), respond to service and follow-up calls, assist customers with IT-related issues, and perform regular meter readings to ensure smooth and efficient operation
  • Developed strong client relationships by consistently delivering top-notch service and addressing their needs promptly.
  • Maintained detailed records of all repairs, parts replacements, and maintenance tasks completed for each job.
  • Collaborated with team members to complete complex repair jobs in a timely and efficient manner.

Technical Support&IT Executive

Star Medik SDN. BHD
08.2016 - 03.2018
  • Provide repair and maintenance support for staff computers, laptops, and printers, as well as setup and configuration of photocopier and printer equipment.
  • Executed Sysprep to prepare and deploy standardized system images for multiple computers.
  • Active Directory.
  • Setup and install network cable C.A.T 5&6.
  • Setup modem, AP, switch and wifi.
  • Troubleshooting VoIp phone cable, Wifi and VoIp phone VoIp paBx.
  • Install and troubleshooting UBS, ePXS for employees accounts.
  • Backup&Restore using Acronis True Image & Ghost Image.
  • Install Hyper-V.
  • Capable of preparing accurate quotations for clients based on product and service requirements.
  • Set up and configured equipment for exhibitions and events to ensure smooth operation.

Information System(IS)

Afamosa Resort Hotel
09.2015 - 07.2016
  • Ensure all servers, computers, fingerprint systems (MicroEngine), and printers at A'Famosa are well-maintained and functioning properly, including POS systems such as FEC, NEC, and MICROS.
  • Provide repair and maintenance support for staff computers and laptops.
  • Created and managed user IDs, passwords, and door access for A’Famosa staff across multiple systems including Opera, TESA, Delphi, SunSystem, Xportal 2005 Client, Micros Fidelio Material Controls, Outlook Email, MailNow5, Xilnex, Cougar, SAGE UBS, and other platforms.
  • Set up Wi-Fi modems and access points (APs) to provide stable internet connectivity in function halls.
  • Troubleshot and resolved network issues across A’Famosa and Freeport A’Famosa Outlet, ensuring consistent connectivity and minimal downtime.
  • Ensure continuous CCTV connectivity with servers and decoders for reliable monitoring and recording.

Technical Computer

ZamanTech.Com
01.2014 - 02.2015
  • Ensure all customer computers, laptops, and printers are well-maintained and functioning properly.
  • Provide guidance and support to industrial trainees, ensuring smooth operations and hands-on training in computer, laptop, printer, and network troubleshooting.
  • Oversee and ensure smooth service delivery to all company clients.
  • Manage, repair, and maintain client computers, laptops, and printers to ensure optimal performance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Technical Computer

e-Orange I.T
04.2010 - 05.2013
  • Ensure proper maintenance and calibration of all computer equipment to maintain optimal performance.
  • Monitor and implement routine safety inspections and scheduled maintenance tasks.
  • Ensure smooth operation of system servers, client machines, and network infrastructure.
  • Skilled in network cabling and troubleshooting issues related to computers, laptops, and printers.
  • Responsible for managing and repairing client computers, laptops, and printers to ensure reliability and customer satisfaction.

Education

Certificate in Computer Hardware Support -

Kolej Komuniti Jelebu
Kuala Klawang, Negeri Sembilan, Malaysia
01.2009 - 12.2010

S.P.M -

S.M.K Teriang Hilir
Jelebu, Negeri Sembilan
01.2001 - 12.2005

Skills

  • Driving Forklift
  • Repair & Calibration Ventilator Hospital
  • Repair Blow & Filling Machine
  • Service PC
  • Service Laptop
  • Service Printer
  • Data Backup
  • Data Recovery
  • Install OS
  • Install Software
  • Install Hardware
  • Install Anti Virus
  • Install POS System
  • Replace Part
  • Network
  • Troubleshooting minor and major machine copier monochrome
  • Troubleshooting colour machine Multifunction product (MFPs)
  • Create User ID (System)
  • CCTV
  • VoIP Phone
  • Pabx
  • Install Server
  • Access Door
  • Remote Access (VNC, Team Viewer)
  • Photostat Machine
  • Setup Cable Cat5
  • Setup Cable Cat6
  • Setup AP
  • Setup Wifi Modem
  • Setup Switch
  • Setup Router
  • Ability to develop technical solutions
  • Able to learn new systems quickly
  • Ability to make cabling CAT5 & CAT6
  • Ability to repair computers
  • Ability to repair POS SYSTEM
  • Ability to repair NEC
  • Ability to repair FEC
  • Ability to repair MICROS
  • Ability to repair server
  • Ability to repair PC desktop
  • Ability to repair laptop
  • Ability to repair printer
  • Ability to create a user id and password for the system
  • Ability to configure the Server
  • Ability to configure AP
  • Ability to configure Switch
  • Ability to configure Wifi Modem
  • Ability to install Driver
  • Ability to install Software
  • Ability to install OS XP
  • Ability to install OS Vista
  • Ability to install OS 7
  • Ability to install OS 8
  • Ability to install OS 10
  • Ability to reset password Windows XP
  • Ability to reset password Windows Vista
  • Ability to reset password Windows 7
  • Ability to reset password Windows 8
  • Ability to reset password Windows 10
  • Potential recovery and repair Windows XP
  • Potential recovery and repair Windows Vista
  • Potential recovery and repair Windows 7
  • Potential recovery and repair Windows 8
  • Potential recovery and repair Windows 10
  • Ability to make network-Sharing Files PC & Server to PC & Printer
  • Troubleshooting VoIP cable
  • Troubleshooting wifi phone
  • Troubleshooting of VoIP paBx
  • Troubleshooting photostat machine
  • Ability to manage storage iCloud
  • Cannibalize machine
  • Rebuild machine
  • Troubleshooting minor and major (error code)
  • Identifying and troubleshoot malfunctions cause
  • Changed part by part

Additional Information

Ability to develop technical solutions., Able to learn new systems quickly., The ability to make cabling CAT5 & CAT6 (networking cable)., The ability to repair computers, POS SYSTEM, NEC, FEC, MICROS, server, pc desktop, laptop and printer., Ability to create a user id and password for the system., Ability to configure the Server, AP, Switch & Wifi Modem., Ability to install Driver, Software, O.S XP, Vista, 7, 8 & 10 for pc & laptop., Ability to reset password Windows XP, Vista, 7, 8 & 10., Potential recovery and repair Windows XP, Vista, 7, 8 & 10., The ability to make network-Sharing Files PC & Server to PC & Printer., Troubleshooting VoIP cable & wifi phone., The ability troubleshooting of VoIP paBx., Troubleshooting photostat machine., Ability to manage storage iCloud., Cannibalize machine and rebuild machine., Troubleshooting minor and major (error code)., Identifying and troubleshoot malfunctions cause., Changed part by part.

Address

F4, PERINGKAT 3, JALAN DATO SHAHARDAN, KG L.BJOHNSON, Bandar Enstek, Negeri Sembilan, 71760

References

Supervisor Technician IDMS SDN.BHD

Mr.Chen Fei : 012-6816687


Director STAR MEDIK SDN.BHD

Mrs.Wani : 013-3497890

Timeline

COPIERS TECHNICIAN

IDMS SDN.BHD
11.2018 - Current

Technical Support&IT Executive

Star Medik SDN. BHD
08.2016 - 03.2018

Information System(IS)

Afamosa Resort Hotel
09.2015 - 07.2016

Technical Computer

ZamanTech.Com
01.2014 - 02.2015

Technical Computer

e-Orange I.T
04.2010 - 05.2013

Certificate in Computer Hardware Support -

Kolej Komuniti Jelebu
01.2009 - 12.2010

S.P.M -

S.M.K Teriang Hilir
01.2001 - 12.2005

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Emir Syahidin Bin AmirudinIT And Office Technology Specialist