Cryptocurrency Investing
Emin Smajič
Hospitality Manager
Kuala Lumpur,14
Summary
Experienced student leader with strong procedural and teamwork skills. Bartending experience in fast-paced, high-pressure environments. Fluent in English and Malay, with excellent communication skills. Demonstrated leadership as Sports Captain in high school, Sports Director of Murdoch Malaysian Association in 2018, and Resident Advisor of Murdoch University Village. Background as general administrator in training & development corporate environment enhances adaptability and problem-solving skills.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Restaurant Manager
Little Way
04.2024 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Bar Manager
On The Point Bar & Grill
06.2022 - 11.2022
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Bar Manager
Lums Wine Bar
10.2022 - 05.2023
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Bartender
On The Point Bar & Grill
10.2021 - 10.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Resident Advisor
Campus Living Villages
06.2018 - 12.2021
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Promoted positive relations between residents and staff.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Enforced policies and safety standards through building and room rounds.
- Enhanced dormitory living experience, regularly collecting feedback and making necessary adjustments.
- Improved community engagement through the organization of social events and activities for residents.
General Administrator
Echelon Claims Consultants
02.2017 - 06.2017
- Liaising with clients and underwriters in file closures
- Preparation of claims closed file report to Head of Department
- Maintained accurate records using database management software, ensuring prompt retrieval of essential information when needed.
General Administrator
Echelon Claims Consultants
01.2016 - 03.2016
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Ardent Beatboxer
Western Australian Beatbox Championship
12.2014 - Current
- Vice Champion of Western Australia 2021 & 2022
- Top 8 in Western Australia 2018 & 2019
Education
Bachelor of Business - Economics
Murdoch University
07.2017 - 08.2022
South Australian Certificate of Education - undefined
Taylor's College
03.2016 - 12.2016
Malaysian Certificate of Education - undefined
Sea Park Highschool
01.2011 - 12.2015
Skills
Conflict Resolution
Key Qualifications
- Experienced as a bartender working in a fast-paced, high-pressure environment.
- Experienced as a student leader working procedurally in a teamwork-based high-intensity environment.
- Fluent in English and Malay.
- Leadership Skills: Sports Captain in high school, Sports Director of Murdoch Malaysian Association 2018, Resident Advisor of Murdoch University Village.
- Experienced as a general administrator in a teamwork-based, training & development corporate environment.
Interests
Gym
Humour
Timeline
Restaurant Manager
Little Way
04.2024 - 12.2024
Bar Manager
Lums Wine Bar
10.2022 - 05.2023
Bar Manager
On The Point Bar & Grill
06.2022 - 11.2022
Bartender
On The Point Bar & Grill
10.2021 - 10.2022
Resident Advisor
Campus Living Villages
06.2018 - 12.2021
Bachelor of Business - Economics
Murdoch University
07.2017 - 08.2022
General Administrator
Echelon Claims Consultants
02.2017 - 06.2017
South Australian Certificate of Education - undefined
Taylor's College
03.2016 - 12.2016
General Administrator
Echelon Claims Consultants
01.2016 - 03.2016
Ardent Beatboxer
Western Australian Beatbox Championship
12.2014 - Current
Malaysian Certificate of Education - undefined
Sea Park Highschool
01.2011 - 12.2015
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