Travel, Fitness, Music, Arts, Books, Nature
Emil Badriah Elis
Projects & Services Delivery (Customer Experience - CX)
Shah Alam, Selangor,10
Summary
Accomplished Projects & Services Delivery Manager, enhancing customer experiences through effective delivery management and stakeholder engagement. Skilled in Agile methodologies and adept at fostering teamwork, consistently driving projects to completion with a focus on continuous improvement and strategic decision-making.
Overview
17
17
years of professional experience
Work History
Projects & Services Delivery Manager (CX)
ManagePay Services Sdn Bhd
10.2022 - Current
- Project Management Office for payment solutions project, Pre-Sales Department (Solution Specialist)
- Interim Head of Terminal Management Unit & Call Center Department
- Bank Representative for Merchant Acquiring Banks
Assistant Manager, Strategy & Delivery (CX)
Hong Leong Bank Berhad
06.2018 - 05.2021
- Hackathon & Campaign Management
- Project Management
- Planning & Channel Research
- Digital Marketing Creatives
- Stakeholders Management
Executive, Customer Experience Department
AmBank Malaysia Berhad
10.2013 - 08.2017
- Campaign & Project Management
- Customer Compliment Programme Management
- Departmental representative for Retail Banking Employee Engagement, Convention & Compliance
- Service Huddle Facilitator
Secretary
Zul Rafique & Partners
09.2007 - 03.2012
- Managed all secretarial duties for junior partner and two senior legal associates.
Education
Discipline Agile Scrum Master (DASM) Certification -
Project Management Institute
04.2001 -
Bachelor of Mass Communications (Public Relations) -
University Technology MARA (UiTM)
Shah Alam, Selangor, Malaysia 04.2001 -
Diploma in Technology Management -
University Technology Malaysia (UTM)
Kuala Lumpur, Malaysia 04.2001 -
Skills
Delivery Management
Business Analysis
Agile/Scrum Methodology
Stakeholder Management
Effective Communication
Documentation
Interdepartmental Collaboration
Continuous Improvement Projects
Adaptability and Flexibility
Teamwork and Collaboration
Daily Operations Management
Decision-Making
Team Supervision
Issue Resolution
Project Scheduling
Written Communication
Staff Management
Interests
Timeline
Projects & Services Delivery Manager (CX)
ManagePay Services Sdn Bhd
10.2022 - Current
Assistant Manager, Strategy & Delivery (CX)
Hong Leong Bank Berhad
06.2018 - 05.2021
Executive, Customer Experience Department
AmBank Malaysia Berhad
10.2013 - 08.2017
Secretary
Zul Rafique & Partners
09.2007 - 03.2012
Discipline Agile Scrum Master (DASM) Certification -
Project Management Institute
04.2001 -
Bachelor of Mass Communications (Public Relations) -
University Technology MARA (UiTM)
04.2001 -
Diploma in Technology Management -
University Technology Malaysia (UTM)
04.2001 -
Similar Profiles
Uthayashanti SelvanUthayashanti Selvan
Purchasing Cum Admin Executive at S.M.A.R.T Parts & Services Sdn Bhd (Smartech International Sdn Bhd)Purchasing Cum Admin Executive at S.M.A.R.T Parts & Services Sdn Bhd (Smartech International Sdn Bhd)
Gunasilan KesavanGunasilan Kesavan
Senior Executive, Mobility (Human Resource) at UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd)Senior Executive, Mobility (Human Resource) at UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd)
Mehrab AliMehrab Ali
Ocean Export Manager at Atlas Lines Services (M) Sdn BhdOcean Export Manager at Atlas Lines Services (M) Sdn Bhd