Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emi Nakai

Osaka,Japan

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Customer Service Quality Analyst

Teleperformance
09.2024 - 08.2025
  • Monitored and evaluated customer interactions to ensure compliance with company policies and quality standards.
  • Recommended process improvements to enhance customer satisfaction and reduce error rates.
  • Delivered constructive feedback to agents in a professional and motivating manner.
  • Facilitated calibration sessions with team leaders and managers to align evaluation standards.
  • Supported agents in developing soft skills for better customer engagement.
  • Experienced in using reporting tools (Excel, Google Sheets) for performance tracking.

Customer Service Representative

Teleperformance Malaysia
09.2022 - 08.2024
  • Provided professional, empathetic, and efficient support to customers through phone, email, and chat.
  • Applied active listening and critical thinking to identify root causes and provide effective solutions.
  • Consistently exceeded key performance indicators (KPIs) such as response time, resolution rate, and CSAT (Customer Satisfaction Score).
  • Handled customer interactions in compliance with client guidelines to maintain service quality.

Salesperson

Global Partners, Inc.
10.2022 - 07.2023
  • Conducted outbound calls to potential clients and successfully secured business appointments.
  • Worked to build relationships with customers and built potential for additional sales.
  • Achieved and exceeded monthly sales targets through effective prospecting and deal management.
  • Managed the full sales cycle from initial outreach to contract negotiation and closure

Front Desk Receptionist

THE STAY OSAKA SHINSAIBASHI
09.2020 - 08.2021
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Education

Bachelor of Arts - Business

Xiamen University
Fujian,China
08-2020

Skills

  • Complaint handling
  • Call monitoring
  • Reporting and documentation
  • Training and coaching
  • Problem-solving
  • Analyze data
  • Customer care
  • Cold calling

Languages

English
Professional Working
Korean
Professional Working
Chinese (Mandarin)
Limited Working

Timeline

Customer Service Quality Analyst

Teleperformance
09.2024 - 08.2025

Salesperson

Global Partners, Inc.
10.2022 - 07.2023

Customer Service Representative

Teleperformance Malaysia
09.2022 - 08.2024

Front Desk Receptionist

THE STAY OSAKA SHINSAIBASHI
09.2020 - 08.2021

Bachelor of Arts - Business

Xiamen University

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Emi Nakai