Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Emariza Ismail

Emariza Ismail

Assistant Front Office Manager
Genting Highlands, Pahang,06

Summary

Hospitality professional with over 16 years of experience in Food & Beverage, Guest Services, and Front Office operations. Recognized for consistently delivering exceptional service, with a strong track record in upselling and driving revenue growth. Represented hotels at major tourism fairs for three consecutive years and honored as Best Employee - Front of the House on three occasions across different establishments. Highly skilled in managing corporate events, coordinating banquet functions, and overseeing entertainment activities. Eager to learn and continuously grow, with a passion for creating memorable guest experiences and building lasting client relationships.

Overview

20
20
years of professional experience
7
7
Certifications

Work History

Assistant Front Office Manager

Wyndham Ion Majestic Hotel Genting Highlands
01.2025 - Current
  • Results-driven Assistant Front Office Manager with proven experience overseeing the daily operations of the Front Office Department in a high-standard hospitality environment.
  • Adept at leading and supervising front office teams to ensure seamless service delivery and exceptional guest experiences.
  • Skilled in maintaining high guest satisfaction scores, implementing effective upselling strategies to boost room revenue, and ensuring compliance with brand and quality standards.
  • Actively involved in 5-star rating audits with MOTAC and hotel operational audits, contributing to continuous service and standards improvement.

Assistant Front Office Manager

Wyndham Ion Majestic Hotel Genting Highlands
10.2018 - 01.2025
  • Established strong rapport with guests to build loyalty and gather constructive feedback, ensuring the satisfaction of every individual guest.
  • Managed team member relations by fostering a positive work environment, encouraging problem-solving, and providing training in service skills and empowerment responsibilities.
  • Actively promoted and upsold hotel facilities and events to maximize overall hotel revenue.

Hotel Representative

11.2024 - 11.2024
  • To promote hotel's exclusive packages, facilities, and event-hosting capabilities to travel agents, tour operators, corporate clients, and event organizers in order to increase bookings and generate sustainable revenue streams.

Front Office Assistant cum Hotel Ambassador

Resorts World Kijal
03.2014 - 09.2018
  • Experienced in ensuring a positive guest experience by efficiently managing check-in/check-out procedures, handling reservations, and delivering prompt guest assistance.
  • Skilled in providing courteous and personalized service for guests requiring special support, while maintaining smooth front office operations.
  • Actively involved in hotel promotional activities to boost revenue and enhance brand presence.
  • Represented the hotel in various Malaysian Association of Hotels (MAH) competitions, including sports and events, contributing to team spirit and hotel visibility.

Hotel Representative

01.2016 - 12.2017
  • As a hotel representative at the International Exhibition - Malaysia Fest in Singapore (2016 & 2017), I actively promoted hotel's exclusive holiday packages, event-hosting facilities, and cultural experiences in support of the Visit Beautiful Terengganu campaign.

Sales Assistant

Naza Bikes Sales & Distributer Sdn Bhd
02.2009 - 12.2009
  • Promote and sell products of Naza Bikes Sdn. Bhd.
  • Participate In all activities.

F&B Captain

Primula Beach Hotel Kuala Terengganu
06.2005 - 12.2008
  • Responsible for overseeing daily restaurant operations, ensuring all tasks are completed before opening and after closing.
  • Focuses on supervising service staff, maintaining high food and beverage standards, ensuring guest satisfaction, and actively supporting F&B promotions to meet departmental targets.

Education

Sijil Pelajaran Malaysia (SPM) -

01.2002

Penilaian Menengah Rendah (PMR) - undefined

01.2000

Ujian Penilaian Sekolah Rendah (UPSR) - undefined

01.1997

Skills

Dancer

Certification

2024-03-01, Supervisory Management Developments (MAHTEC)

Timeline

Assistant Front Office Manager

Wyndham Ion Majestic Hotel Genting Highlands
01.2025 - Current

Hotel Representative

11.2024 - 11.2024

Assistant Front Office Manager

Wyndham Ion Majestic Hotel Genting Highlands
10.2018 - 01.2025

Hotel Representative

01.2016 - 12.2017

Front Office Assistant cum Hotel Ambassador

Resorts World Kijal
03.2014 - 09.2018

Sales Assistant

Naza Bikes Sales & Distributer Sdn Bhd
02.2009 - 12.2009

F&B Captain

Primula Beach Hotel Kuala Terengganu
06.2005 - 12.2008

Penilaian Menengah Rendah (PMR) - undefined

Ujian Penilaian Sekolah Rendah (UPSR) - undefined

Sijil Pelajaran Malaysia (SPM) -

Similar Profiles

CREATE PROFILE
Emariza IsmailAssistant Front Office Manager