Microsoft Excel
Elvis Ngeo Kok San
Operation Manager
Klang
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Operations Manager
Burger King SDN BHD
Klang
10.2020 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reviewed operations reports to understand numbers and trends.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Developed systems to track and log work issues.
- Increased profit by streamlining operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified procedure or process changes required to improve performance and productivity.
Area Business Manager
Burger King SDN BHD
Klang
04.2015 - 10.2020
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Improved productivity while reducing staffing and operational costs by 3%.
- Increased sales by 10% through effectively training employees, closely monitoring regional and local markets and managing inventories.
- Implemented systems and procedures to increase sales.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Area Manager
99 speedmart SDN BHD
Klang
08.2010 - 04.2015
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Education
SMK Methodist
Banting Selangor 04.2001 -
Skills
Budgeting and forecasting
Risk analysis and management
Cost reduction strategies
Work flow planning
Operations management
P&L Management
Cost reduction and containment
Staff Management
Data analysis
Performance Evaluations
Software
Microsoft Word
Microsoft Power Point Presentation
Accomplishments
- Promoted to Operation Manager after 13 years with the company.
- Supervised team of 350+ staff members.
- Reduced operational expenses by 3% by streamlining branch operations.
Timeline
Operations Manager
Burger King SDN BHD
10.2020 - Current
Area Business Manager
Burger King SDN BHD
04.2015 - 10.2020
Area Manager
99 speedmart SDN BHD
08.2010 - 04.2015
SMK Methodist
04.2001 -