Elvishahintankusayang Binti Jamawar
RETAIL SUPERVISOR
Johor Bahru,01
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor consistently controls expenses to deliver projects within budget and by set deadline. Committed professional with demonstrated abilities in reducing operating costs and maximizing productivity. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Supervisor
BIG PHARMACY SDN BHD
Johor Bahru, Johor
08.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Directed staff and managed annual capital budget.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Performed annual evaluations and reviews for large staff of employees.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Tracked and prepared quarterly reports of sales goals to management.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Identified individual employee's unique work styles and adapted management methods.
Education
EXECUTIVE DIPLOMA - Business Management
UNIVERSITI TEKNOLOGI MALAYSIA (UTM)
SKUDAI, JOHOR 05.2020 - 07.2021
Skills
Priority management
Staff Management
Operations management
Team Building
Excel, Microsoft,
Strategic planning
Financial Management
Training and mentoring
Negotiation
Budgeting
Inventory oversight
Decision Making
Multitasking Abilities
Good Telephone Etiquette
Timeline
EXECUTIVE DIPLOMA - Business Management
UNIVERSITI TEKNOLOGI MALAYSIA (UTM)
05.2020 - 07.2021
Supervisor
BIG PHARMACY SDN BHD
08.2018 - Current