Elvis CHUNG SOON HENG

Client Relationship Management:

• Maintain strong relationships with key clients and act as their primary contact.
• Understand client needs and provide appropriate solutions.

Sales and Growth:

• Achieve sales targets and drive revenue growth.
• Handle contract negotiations and renewals, and seek upsell opportunities.

Problem Resolution:

• Address client issues and ensure timely resolution.

• Process purchase SKU & keep communication Deals with suppliers
• Handle Digital Marketing Ads as Facebook , Instagram & Google Include create Ads setting & monitor monthly ads
• Create Art work poster
• Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
• Maintained friendly and professional customer interactions.

• 2011 first joining as Position Telesales to handler current customer & explore new customer
• 2014 has be promoted to Key account manger (Outdoor sales & Outstation ) mainly handle part of Customer base in PENANG,IPOH & KL AREA have to outstation monthly
• Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
• Developed new business opportunities in existing customer portfolios to meet, upgrade and cross-sell revenue targets.

• Communicated regularly with product stockists, ensuring ample supplies to meet customer demand.
• Successfully identified trends within retail sales data, identifying in-store brand growth opportunities.
• Maintained up-to-date knowledge of current best practices, implementing improvements to meet industry standards.