Elvin Chong
Customer Service
Miri
Summary
Customer service professional with proven track record in leadership and process improvement. Consistently enhanced customer experiences and operational efficiency. Valued for collaborative approach and flexibility in dynamic environments.
Overview
16
16
years of professional experience
Work History
Assistant Manager of Customer Service
Cloversense Technology Inc
10.2016 - 01.2026
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Conducted regular team meetings to discuss progress, address concerns, and celebrate achievements.
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Monitored employee performance, providing constructive feedback and coaching for continuous improvement.
- Reduced wait times by streamlining processes and implementing efficient workflow systems within the department.
Own Business
Modern Car Wash
09.2014 - 10.2016
- Handle complaints as needed.
- Deliver excellent customer service.
- Direct patron to receive their car after it has been washed.
- Take payments and deliver receipts and change.
- Learned to be more professional in people management
- Experienced and customers service
- Learned how to solve customers’ enquiry
- Motivated, Energy Level, Multi-tasking, Resolving Conflict and Verbal Communication.
Field Supervisor
Yan Leong Brick Work Factory
06.2013 - 07.2014
- Supervise and manage general worker to ensure factory is working
- Create and implement programs at work that connect employees with business goals.
- Consult with management and other leadership to identify business processes.
- Identify and evaluate business initiatives to ascertain appropriate programs that meet company goals.
- Resolve conflict within groups.
- Talk with management to identify specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies.
- A responsible attitude
- Calm and patient
- Ability to lead and motivate others
- Time management
- Accuracy at record keeping
- Ability to prioritise my own work and other people’s
Sales Representative
Yeo Hiap Seng Trading Sdn. Bhd
11.2011 - 05.2013
- Direct distribution of product and service.
- Develop and follow up on business leads;
- Cold call, direct email, and perform other lead generation activities;
- Attend and preside over sales meetings;
- Maintain reports.
- Ensure Customer Satisfaction.
- Customer service
- An organised approach
- Experienced and customers service
- Learned how to solve customers’ enquiry
- Motivated, Energy Level, Multi-tasking, Resolving Conflict and Verbal Communication.
General Worker
Chong’s Contruction
03.2010 - 10.2011
- Iron Working and wiring for structure of a house
- Assist construction site workers in erecting structures and demolition
- Unload and load construction materials.
- Mix and pour concrete and asphalt.
- A responsible attitude
- Ability to make decisions under pressure
Education
Higher Secondary / SPM, LCCI Book Keeping Level 2 - Business & Science
SM Teknik Miri
Miri, Malaysia11.2009
Skills
Communication Skills
Speaking – Fluent in Mandarin, Bahasa Melayu, and English
Writing – Able to write in English and Traditional Chinese
Reading and Comprehension –Able to read and understand English, Chinese, and Bahasa Melayu
Familiar with Excel, PPT, Words
References
- Kang Siaw, Luk, Business Owner, 0138951832, Yan Leong Brick Work Factory
- Mr., Yong, Sales Manager, 0178188628, Yeo Hiap Seng Trading Sdn. Bhd
- Chong, Shuang Soon, Business Owner, 0145963410, Chong’s Contruction
Timeline
Assistant Manager of Customer Service
Cloversense Technology Inc
10.2016 - 01.2026
Own Business
Modern Car Wash
09.2014 - 10.2016
Field Supervisor
Yan Leong Brick Work Factory
06.2013 - 07.2014
Sales Representative
Yeo Hiap Seng Trading Sdn. Bhd
11.2011 - 05.2013
General Worker
Chong’s Contruction
03.2010 - 10.2011
Higher Secondary / SPM, LCCI Book Keeping Level 2 - Business & Science
SM Teknik Miri