Elvianney Sinail

Corporate

• Maintain and update client database, including contact information and sales records.
• Assist in preparing and sending out quotations and proposals to potential clients
• Worked closely with the sales team to prioritize tasks
• Handle email and phone communications with client and internal department
• Handle Corporate Booking Programme system (PPHG) for point submission, update data, and preparing report for PPC
• Assist in the group booking process for Corporate
• Continuously improve skills and knowledge through professional development opportunities

Travel Agent

• Respond to client inquiries and provide information about the required information
• Compile and prepare monthly production report
• Assist in preparing and sending out quotations and proposals to potential FIT Booking and groups (Adhoc/Series)
• Assist on booking through emails, phone calls, and face-to-face discussion.
• Ensure the group/FIT booking in control

1. Human Capital & Development Department

• Help prepare onboarding materials for new hired
• Assist with the setup of employee files and systems access
• Maintain and update employee records and databases
• Help organize employee events and activities
• Assist with the administration of employee benefits programs.
• Assist with day-to-day administrative tasks.

2. Front Office Department

• Greet and welcome visitors.
• Answer guest inquiries and provide information about the hotel and local area.
• Maintain a friendly and professional demeanor.
• Communicate with internal staff and external stakeholders as needed.
• Use office software for scheduling, communication, and document management.
• Assist with the check-in and check-out process for guests.
• Generate and analyze daily, weekly, and monthly reports.