Elsie P Robert

1) Doing online Business

- using multi media social ways to do sales.

• Excellent communication skills, both verbal and written.
• Organized and detail-oriented with a strong work ethic.

• Maintained holistic perspective of client relationships on day-to-day operational and strategic levels.
• Applied data, insights and partner objectives in collaborative development of business plans, annual marketing plans and marketing channel test plans.
• Identified and drove new marketing opportunities, partnerships, features, services and capabilities that impacted program profitability.
• Presented marketing plans, financial plans and reports to senior internal and partner stakeholders.
• Responsibilities include generate leads,making salescalls,
  continuously update our CRM data base and meeting sales target.
• Build rappor with customers and close sales.
• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone,byemail,
  and in person.
• Handling customer questions,inquiries,and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specifics of software programs.
• Building and maintaining CRM database.
• Participating in sales team meetings.
• Cover Sales Sabah and Sarawak.
• Maintained and build CRM record,daily,weekly and monthly report
  to increase sales optimization and performance with in team.
• Generate sales leads organically as well as through customer
  referrals,internet researched cold calling for various account.
• Generate Own client list through cold calling,door to door and
  networking events.
• Do follow up after services to monitor their usage and find out how
  everything going on.
• Setting up meetings with potential clients and listening to their
  wishes.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Created and maintained databases to track customer discussions and preferences for accurate, updated records.
• Monitored customer feedback and generated reports to identify areas of improvement.

• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Collaborated with sales and marketing departments to support client acquisition.
• Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Identified business development challenges and customer concerns for proactive resolution.
• Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.

• Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
• Established clear and competitive goals, growth roadmaps, and strategic business plans.
• Organized due diligence in preparation for sale of business unit.
• Conducted business forecasts to identify recent developments.
• Conducted regular meetings with team to discuss issues, concerns and updates.

• Utilized CRM software to track sales progression and communicate project needs.
• Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
• Managed sales promotions and marketing strategies on major social media sites.
• Directed sales and marketing management staff in successful use and development of business plans and strategies.

• Resolved concerns with products or services to help with retention and drive sales.
• Described product highlights and benefits to help guide purchasing decisions.
• Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Emphasized product specifications to meet customer needs.
• Contacted potential customers to capitalize on sales opportunities.

• Utilized CRM software to track sales progression and communicate project needs.
• Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
• Managed sales promotions and marketing strategies on major social media sites.
• Directed sales and marketing management staff in successful use and development of business plans and strategies.
• Suggested innovative ideas to increase sales and improve customer experience.
• Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
• Cultivated and maintained strategic alliances with key partners and vendors.
• Conducted market research to identify customer needs and preferences.
• Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
• Analyzed sales and marketing data for improved strategies.
• Trained new employees on customer service, money handling and organizing strategies.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Contributed to event marketing, sales and brand promotion.

• Conducted financial due diligence on potential investments and acquisitions.
• Evaluated and negotiated contracts to procure favorable financial terms.
• Developed strategic plans for day-to-day financial operations.
• Complied with established internal controls and policies.
• Created financial dashboards to provide insights into key performance indicators.
• Established internal audit procedures to validate and improve accuracy of financial reporting.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Designed and maintained financial models to identify and measure risks.
• Attended and pass CEILLI,GENERAL,TAKAFUL,WILLS and LIFE Insurance.
• Monitoring sales among staff