Summary
Overview
Work History
Education
Skills
Interests
Business
Timeline
ResearchAssistant
Elly Ernawati

Elly Ernawati

Secretary
Sepang, Selangor,10

Summary

Proven office administration expert from Malaysian Communications and Multimedia Commission, adept in database management and fostering professional relationships. Excelled in streamlining operations, enhancing team productivity by 30%, and maintaining high confidentiality standards. Demonstrates exceptional organizational and verbal communication skills, ensuring efficient workflow and positive client interactions.

Dedicated Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.

Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.

Developed administrative skills in fast-paced office environment with focus on efficiency and accuracy. Skilled in managing schedules, coordinating meetings, and handling correspondence. Seeking to transition into new field where these abilities can drive operational success and support team objectives.

Offering well-honed organizational abilities and willingness to learn and develop in professional setting. Delivers understanding of key administrative functions and ability to quickly master office software and procedures. Ready to use and develop communication and multitasking skills in Secretary role.

Organized and personable with positive, upbeat attitude and strong communication skills. Possesses solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals.

Overview

25
25
years of professional experience
3
3
Languages

Work History

Secretary to the Chief Financial Officer

Malaysian Communications and Multimedia Commission
05.2024 - Current
  • Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
  • Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
  • Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
  • Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained electronic filing systems and categorized documents.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Supported project management activities, contributing to timely completion of key initiatives.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Improved office workflow by redesigning document submission process.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Facilitated inter-departmental communication to ensure all parties were informed of key updates.
  • Improved document management with introduction of new digital archiving system.
  • Conducted research for special projects, contributing valuable insights that informed strategic decisions.
  • Streamlined communication processes, resulting in faster response times to internal queries.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed research to collect and record industry data.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Administrative Assistant

Malaysian Communications and Multimedia Commission
05.2015 - 05.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Maintained inventory of office supplies and placed orders.

Receptionist

Malaysian Communication and Multimedia Commission
05.2003 - 05.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Waitress Trainee

Roccafellas, Lumut, Perak
03.2000 - 01.2003
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Stamord College, Petaling Jaya
Petaling Jaya, Selangor, Malaysia
04.2001 -

High School Diploma -

Main Convent, Ipoh
Ipoh, Perak, Malaysia
04.2001 -

Skills

Customer service

Interests

Business and to succeed

Business

Businesses can be for-profit entities or non-profit organizations fulfilling a charitable mission or furthering a social cause. Businesses range in scale and scope from sole proprietorships to large, international corporations.

The term business also refers to the efforts and activities undertaken by individuals to produce and sell goods and services for profit.

Currently doing business in Food Beverage small business at home, anxious to gain more knowledge on what i do now and dream to be success and to fulfill happiness for my families.

Timeline

Secretary to the Chief Financial Officer

Malaysian Communications and Multimedia Commission
05.2024 - Current

Administrative Assistant

Malaysian Communications and Multimedia Commission
05.2015 - 05.2024

Receptionist

Malaysian Communication and Multimedia Commission
05.2003 - 05.2015

High School Diploma -

Stamord College, Petaling Jaya
04.2001 -

High School Diploma -

Main Convent, Ipoh
04.2001 -

Waitress Trainee

Roccafellas, Lumut, Perak
03.2000 - 01.2003
Elly ErnawatiSecretary