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To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Accomplished and skilled professional with comprehensive experience within the Shared Service , customer service and Sales. ITIL Certified with more than 17 years of extensive experience in various company specialization Telco,Consulting,Tobacco Industries. Sales Executive expert with 5 years experience in consumer goods industry. Strong understanding of ITIL V1 and V3 Service Management best practices with an emphasis on Incident Management, Problem Management, Change management, Service Level Management. Demonstrated skills and success in process improvement design, implementing and measuring KPIs/metrics, and determining continuous improvement initiatives, ITIL processes, workflow customization, ticketing, process automation and report development .Relevant IT experience in a service desk or helpdesk environment. Work independently and also collaboratively tackle problems in a timely and professional manner.
A People person with a great business acumen.

To utilize technology skills obtained through previous experience and education as well as to pursue opportunities for personal growth.

  Dynamic Senior Marketing Executive with proven success at Crowd Sense Sdn Bhd, adept at cultivating client relationships and enhancing loyalty. Skilled in strategic market analysis and project management, I excel in mentoring teams and implementing efficient processes, driving significant improvements in operational effectiveness and client satisfaction. Fluent in Malay and English.  

ELISSA BINTI AHMAD

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