Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Education
Accomplishments
Work Availability
Quote
Hi, I’m

Elise Loh

Kuching
Elise Loh

Summary

Results-oriented HR leader with 15+ years of experience in talent management, change management, and fostering a human-centric work environment. Proven ability to challenge the status quo and balance the needs of both employees and the organization. Passionate about building a culture of excellence and innovation to drive business growth and customer satisfaction.

Not your typical HR professional. I bring a strategic and change-oriented approach to the table, focused on driving business outcomes while fostering a human-centric work environment. My influence extends beyond traditional HR, as evidenced by my appointment as Director to 5 subsidiary companies, showcasing my broad business acumen and strategic impact. Additionally, serving as Interim Chair of the Operations & Business Excellence Committee demonstrates my commitment to operational efficiency and cross-functional collaboration. In short, I'm a results-oriented leader who bridges the gap between people, process and platform, ensuring a thriving organization.

Overview

13
years of professional experience
1
Certificate

Work History

Naim Holdings Bhd

Chief People Officer Office
09.2022 - Current

Job overview

  • Led organizational-wide digital transformation (Project AEGIS) at NAIM HOLDINGS BHD. Leveraged analytics-based tools for informed decision-making in all aspects of human resources management, ensuring alignment with business objectives.
  • Established culture and change management agenda to drive sustainable people transformation and positive human capital growth through cultural change initiatives
  • Championed Diversity, Equity, and Inclusion (DEI) initiatives across organization to foster diverse and inclusive work environment.
  • Set up Strategic Stakeholder Engagement department and spearheaded its implementation.
  • Established NaCOS (Naim Customer Obsession Strategy) to promote customer-centric approach to business operations.
  • Oversees group's marketing and branding portfolios.
    Chair of Operations & Business Excellence, overseeing initiatives in stakeholder engagement, social media marketing, and digital transformation for process improvement.
  • Fostered relationships with stakeholders, promoting collaboration and partnership opportunities.
  • Promoted sustainability initiatives that positively impacted both business operations and environmental stewardship.
  • Streamlined decision-making processes for increased efficiency and productivity within organization.
  • Implemented succession planning strategies that ensured continuity in leadership during critical transitions.

Plus Malaysia Berhad

Change Management Office (CMO)
10.2021 - 08.2022

Job overview

  • Support organizational change initiatives through strategic communication, development through continuous learning culture and alignment in areas of Leadership & Culture, Process, Systems & Technology and Learning & Development.
  • Developed detailed project plans to track progress and ensure successful execution of change initiatives.
  • Collaborated with cross-functional teams to achieve seamless integration of new systems and processes.
  • Improved organizational efficiency by implementing change management strategies and streamlining processes.

Chubb Insurance Malaysia Bhd

Country Manager - Talent Development & Management
2017 - 2021 (4 years)

Job overview

  • Learning & Development (L&D): Launched industry-first Professional Certificate in General Insurance program, designed and delivered new in-house training modules (saving costs), and built competency framework from scratch.
  • Talent Management: Streamlined talent management framework, developed 2-year Talent Development Program with core projects, designed successor & talent capability framework facilitating internal promotions for critical roles, and implemented "Leading Change" program for successful transitions.
  • Talent Acquisition & Employer Branding: Enhanced recruitment process, designed Chubb Internship Program, won awards for employer branding initiatives (MEF Employee Excellence Award), and achieved cost-savings through video interviews and panel recruitment agencies.
  • Change Management: Successfully led change initiatives related to automation (Intelligent Process Automation) and restructuring (National Underwriting Centre).
  • General HR: Established a Wellness@Chubb Committee with impactful initiatives, designed and implemented the Chubb Innovation Hub, developed Chubb MY HR Portal for employee connection, championed employee engagement and diversity & inclusion efforts, and crafted Hiring People with Disability framework.

Suria KLCC Sdn Bhd

Head of Training & Development
01.2014 - 01.2017

Job overview

  • Set up Assessment & Training Centre (ATC) in 2009, first of its kind in retail asset management industry in SEA, assumed 2 roles: Business Development (Profit Centre) & Retail Partner Consultancy
  • Manage annual collection target (~RM800k) by marketing market-driven people and sales solutions en route to retail sales & service excellence.
  • Talent & HR consultancy for retail & business partners.

Gamuda Berhad

L&D Manager
01.2013 - 01.2014

Job overview

  • Group's overall training operations and multi-channel learning & development agenda.

Luxury Business Solutions

Training & Talent Development Manager
01.2012 - 01.2013

Job overview

  • Joined founder to set up this young startup in 2012 that has since consulting and servicing luxury retail and specialty industries, largely international luxury brands. Client management & consultation, marketing & branding support, and people and sales development agendas.
  • Lead consultant for Singapore and Hong Kong clients/talents
    (International luxury fashion and luggage brands

Skills

  • Established robust succession planning frameworks to secure long-term stability for key executive positions within organization
  • Fostered diverse and inclusive work environment, driving cultural change initiatives and promoting open communication
  • Implemented performance management systems that drove productivity, resulting in higher employee satisfaction scores
  • Leveraged analytics-based tools for informed decision-making in all aspects of human resources management, ensuring alignment with business objectives
  • Streamlined HR operations for improved efficiency through implementation of modern technology platforms and tools
  • Supported organizational growth by designing scalable human resources strategies that aligned with business objectives

Certification

  • Store Performance Evaluation General Certification
  • Certified Selby & Mills Psychometric Assessment Assessor (Silver Level)
  • Accredited Harrison Assessments Talent Solutions (HATS) Assessor
  • Saville Wave & Aptitude International Accreditation
  • Certificate in Advanced Coaching and Mentoring
  • Certificate in Performance Coaching (CPC)
  • Certified NLP Coach
  • Certified Coaching and Mentoring Professional (CCMP)
  • Certified NLP Practitioner
  • Certified & Registered Hypnotherapist (ABNLP)
  • Certified Time - Line Therapy Practitioner
  • Certified Train The Trainer, Licensed Coach (Mindgym)
  • Certified Talent, Competency and Succession Management (Penn State University)
  • Applied NLP in Business (Talent Management), The Professional in Human Resources - Internationl (PHRi)

Languages

BM
Proficient
C2
English
Proficient
C2
Mandarin
Proficient
C2

Timeline

Chief People Officer Office
Naim Holdings Bhd
09.2022 - Current
Change Management Office (CMO)
Plus Malaysia Berhad
10.2021 - 08.2022
Country Manager - Talent Development & Management
Chubb Insurance Malaysia Bhd
2017 - 2021 (4 years)
Head of Training & Development
Suria KLCC Sdn Bhd
01.2014 - 01.2017
L&D Manager
Gamuda Berhad
01.2013 - 01.2014
Training & Talent Development Manager
Luxury Business Solutions
01.2012 - 01.2013
Universiti Industri Selangor
Bachelor Degree in Education (TESL) from Education

Education

Universiti Industri Selangor
Selangor

Bachelor Degree in Education (TESL) from Education

University Overview

Accomplishments

Accomplishments
  • Recipient of prestigious awards such as the MEF
    Employer Excellence Award, MIHRM HR Leader
    Award, MIHRM HR Best Practice Award, and MIHRM
    Special Award for Diversity & Inclusivity.
  • Pioneered the establishment of the Assessment &
    Training Centre for Suria KLCC, setting the benchmark
    for retail-focused development centers in Southeast Asia.
  • Developed the Customer Experience Excellence Suite
    Curriculum for Gamuda Land, playing a pivotal role in
    advising their CRM strategy.
  • Conceptualized and launched innovative programs like
    the Professional Certificate in General Insurance
    (PCGI), accredited by the Malaysian Insurance Institute.
  • Led digitization and process improvement initiatives,
    driving organizational change and transformation efforts.
  • Recognized as an HR icon in 2024 and listed among the
    Top 10 Women Chief People Officers in Asia.
Availability
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Quote

“It's a fine thing to have ability, but the ability to discover ability in others is the true test.”
Elbert Hubbard
Elise Loh