Microsoft Excel
Wai Leng Liew
Customer Service / Counter Service
Petaling Jaya, Selangor,10
Summary
Dynamic Sales Consultant at Beauty & Spa Shop with proven expertise in client relationship management and effective time management. Recognized for enhancing customer satisfaction and adept at fostering collaborative team environments
Hardworking employee enthusiastic about learning new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, good communication skills and good listener
Overview
30
30
years of professional experience
2
2
Languages
Work History
Sales Consultant Manager
Beauty & Spa Shop
Petaling Jaya, Selangor
01.2023 - 02.2025
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to a positive work environment by supporting fellow colleagues.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Accounting & Sales
Family Business
Petaling Jaya, Selangor
01.2016 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Professional Nail Technician (Own Business)
Nail Shop
Petaling Jaya, Selangor
01.2006 - 12.2015
- Developed professional relationships with clients by addressing concerns and resolving issues promptly.
- Maintained inventory of supplies, anticipating needs, and placing orders to ensure adequate stock levels at all times.
- Fostered a welcoming atmosphere by engaging in friendly conversation during appointments, creating lasting connections with customers.
- Expanded clientele base through referrals from satisfied customers who appreciated meticulous attention to detail in every service provided.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Oversaw schedule to manage appointments of new and existing clients.
- Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
- Gained a reputation for consistently delivering exceptional results in nail repair and restoration services for clients with damaged or weakened nails.
- Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
Professional Nail Technician
Nail Shop
Petaling Jaya, Selangor
01.1999 - 12.2005
- Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
- Collaborated effectively with salon staff to create a seamless experience for clients including scheduling appointments and managing waitlists as necessary.
- Expanded clientele base through referrals from satisfied customers who appreciated meticulous attention to detail in every service provided.
Sales Promoter
Shopping Mall
Petaling Jaya, Selangor
01.1995 - 12.1998
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Maintained inventory by organizing and cleaning stockroom.
- Supported team members in achieving collective sales goals through collaboration, encouragement, and sharing best practices.
Education
Secondary School
Petaling Jaya12-1994
Skills
Collaborative & Effective Team Member: Worked well in a team setting, providing support and guidance
Effective Time Management
Customer Communication Skills
Client Engagement
Paid attention to detail while completing assignments
Software
Timeline
Sales Consultant Manager
Beauty & Spa Shop
01.2023 - 02.2025
Accounting & Sales
Family Business
01.2016 - 12.2022
Professional Nail Technician (Own Business)
Nail Shop
01.2006 - 12.2015
Professional Nail Technician
Nail Shop
01.1999 - 12.2005
Sales Promoter
Shopping Mall
01.1995 - 12.1998
Secondary School
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