Microsoft Office
Elfy Shazril Zainudin
Sales Manager
No 21,Jalan Kajang East 2/1,Precinct 2,Kajang East
Summary
Dynamic Business Development Manager with a proven track record at Carsome Sdn Bhd, excelling in market expansion strategies and relationship development. Achieved significant client growth by negotiating long-term agreements and fostering strong connections. Expert in decision-making and delivering exceptional customer service, driving both satisfaction and revenue growth.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Business Development Manager
Carsome Sdn Bhd
05.2019 - 05.2024
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Sales Manager
King Auto Spa
06.2014 - 02.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Executive
Azza Motor Network
04.2012 - 09.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Customer Relationship Executive
Hong Leong Bank Berhad
09.2010 - 11.2011
- Conducted regular follow-ups with customers to ensure the highest level of satisfaction and address any potential issues proactively.
- Enhanced customer loyalty by consistently delivering personalized service experiences tailored to individual preferences.
- Increased customer satisfaction through efficient handling of inquiries, complaints, and concerns.
- Strengthened customer relationships by providing timely and accurate information on products and services.
Call Center Executive
Celcom (Malaysia) Berhad
04.2008 - 11.2009
- Contributed to the development of new training materials, resulting in increased employee engagement and productivity.
- Implemented creative solutions for unique customer challenges, leading to increased satisfaction scores and repeat business.
- Boosted overall call center efficiency through active participation in quality assurance initiatives and process improvements.
- Delivered outstanding results in first-contact resolution rates by actively listening to customers'' needs and addressing concerns promptly.
Education
High School Diploma -
Sekolah Menegah Teknik Ampangan
Seremban 01.2004 - 11.2006
Skills
Market expansion strategies
Relationship development
Relationship building
Decision-making
Software
Interests
Meet New People Every day
Do detailing for car
Cleaning the car and do details and deep cleaning for interior and exterior.
Timeline
Business Development Manager
Carsome Sdn Bhd
05.2019 - 05.2024
Sales Manager
King Auto Spa
06.2014 - 02.2018
Sales Executive
Azza Motor Network
04.2012 - 09.2014
Customer Relationship Executive
Hong Leong Bank Berhad
09.2010 - 11.2011
Call Center Executive
Celcom (Malaysia) Berhad
04.2008 - 11.2009
High School Diploma -
Sekolah Menegah Teknik Ampangan
01.2004 - 11.2006
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