Elan Perumal
Shah Alam
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Assistant Service Manager
Abseiling Technologies
01.2023 - Current
- Lead and supervise Assistant Managers, supervisors rope access technicians and ground crew.
- Coordinate daily work schedules, project timelines, and technician deployments.
- Oversee staff training, certifications, and performance reviews.
- Plan, schedule, and manage rope access projects from inception to completion.
- Liaise with clients to understand requirements, provide quotes, and ensure customer satisfaction.
- Manage procurement of equipment and materials.
- Implement and enforce health and safety policies in line with IRATA, HSE, and company standards.
- Conduct incident investigations and prepare reports as necessary.
- Ensure proper use and maintenance of PPE and equipment.
- Prepare job estimates, reports, and progress updates.
Ensure client satisfaction and manage expectations. - Oversee inspection, maintenance, and inventory of rope access equipment.
Ensure all equipment logs and certifications are current. - Met with customers to discuss service needs and offer available solutions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Build and maintain strong relationships with clients and subcontractors.
- Resolve operational issues and escalate complex matters as needed.
- Successfully delivered over 95 % high-access projects annually with zero major safety incidents.
- Reduced operational costs by 30% through improved resource allocation and vendor negotiation.
- Implemented digital job tracking systems, increasing field reporting accuracy by %.70
Assistant Service Manager
Rentokil Initial (M) Sdn Bhd
07.2018 - 12.2022
- Ensure entire service team completes all monthly services.
- Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation.
- To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
- To maintain accurate records of all service vehicles in the branch.
- Ensure each service team is route-ridden once every 3 months.
- Plans, organizes and prioritizes workload effectively.
- To conduct formal weekly and monthly meetings with supervisors and technicians.
- To monitor proper stock issuance and returns on weekly basis for all service teams.
- To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware and other properties in the Branch.
- To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment.
- To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings.
- Induct, train and manage service staff effectively.
- To ensure that the service equipment’s, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations.
- Provide information, instruction and training to all employees so that they are competent to undertake their work safely.
Application Support/Major Incident Manager
Rentokil Initial (M) Sdn Bhd
07.2012 - 07.2018
- Responsible to manage new user change request on internal & external maintained system from change request scope definition, user acceptance testing and implementation across internal and external business teams.
- Responsible to provide support to users on all application related requests & enquiries.
- Responsible to assist in smooth running of business as usual for IT functions.
- Coordinate and facilitate the Major Incident Process.
- Validate P1 to confirm Major Incident status.
- Ensure all updates are recorded effectively in the incident ticket.
- Chair and coordinate crash calls.
- Determine and confirm that the Key Roles for the incident have been correctly assigned Resolution Manager, Service Owner and Communications Manager.
- Keep the Service Desk informed of incident progress.
- Ensure relevant communications are issued.
- Chair the debrief and Major Incident Review meetings.
- Prepare and publish the Major Incident Management Report.
- Accountable for completion of MIR actions.
- Industry: Chemical / Fertilizers / Pesticides | Specialization: IT/Computer - Network/System/Database Admin | Role: IT Executive/MIS | Position Level: Senior Executive
Global Shell Support Executive
Shell Malaysia
07.2005 - 06.2012
- Company Overview: Industry: Call Center / IT-Enabled Services / BPO | Specialization: IT/Computer - Hardware | Role: Supervisor/Team Lead | Position Level: Senior Executive
- Provide technical solutions for all Shell IT related issue globally. Troubleshoot on Shell applications.
- Providing primary and secondary support for: Desktop, Laptop Telecommunications, Applications Hosting and some Applications Support services for users around the Globe.
- Implement application like Net Meeting, Registry Editor, Primus and other application for daily operation usage.
- Network related issue, which affects one or more users in a specific location.
- Implementation of Service Desk and Incident management process.
- Provide Technical troubleshooting and supporting for Shell VIP’s and Trading staff.
- Proficient skills on Thin Client Citrix Web Portal, Mobile Office Private, Mobile Office Business (v2/v3), VPN Remote Access, Blackberry, PUSH Email ( I-phone & other), PCAD and C4C applications.
- Manage and maintain the daily tasks using DWNG Application.
- Troubleshoot Windows 7, MS Office applications, Windows XP/Vista, Shell Backup systems and Secure Emails.
- Monitor new joiners, train staff and coordinate team members.
- Work closely with support departments to ensure that forwarded requests/tickets/escalations are completed in timely/satisfactory manner.
- Manage team to meet the KPIs, SLAs and Quality standards outline by the Shell Management.
- Recommend solutions/new technical assistance services based upon questions/problems presented to the Help Desk.
- Participate in the development and maintenance of Help Desk procedures/documentation.
- Manage team of IT analyst in performing daily activities.
- Industry: Call Center / IT-Enabled Services / BPO | Specialization: IT/Computer - Hardware | Role: Supervisor/Team Lead | Position Level: Senior Executive
Solution Specialist
Scicom (MSC) Berhad
01.2011 - 02.2012
- HP's Solutions Specialists provides support for HP internal end users in the Asia-Pacific Region. Working on various 8 hours shifts and on 24/7 standby to return to duty in the event of unplanned outages.
- Troubleshooting & resolving Infrastructure and Business Applications related issues up to FPOC level.
- Infrastructure problems are mainly problems related to networking and connectivity.
- Business Applications refers to systems such as SAP.
- HP also has in house web-based systems that are used worldwide.
Troubleshooting & resolving office productivity applications related problems. E.g. Microsoft Office (2000, 2002 and 2003). - Also assists with Windows OS related problems including settings and configurations. For hardware related problems, assists with re-installation of drivers and configuration of related software.
- If physical handling is required, escalate to Service Center in accordance with the agreed procedures
Education
Bachelor's Degree - Computer Science/Information Technology
Systematic College ( Bolton University )
01.2006
Diploma - Computer Science/Information Technology
Asia Pacific Institute of Information Technology
Kuala Lumpur, 1401.2000
Skills
- Advanced Leadership
- Intermediate SQL Query
- Basic Occupational FIRST AID Certified
- ITIL Processes
- Six Sigma
- Intermediate Major incident management
Additional Information
- Six Sigma green belt certified
- ITIL V3 Foundation certified
- Ability to communicate articulately with people
- Very fast learner and have a great spirit to learn new things
- A good team player with good leadership skills
- Ability to make strategic and tactical decisions
- Ability to understand and communicate high level technical concepts
- Have good Analytical ability
- Have proven ability to handle management and clients and achieve the goal targeted
- Efficient Management Skill
Personal Information
- Age: 42
- Gender: Male
- Nationality: Malaysia
Timeline
Assistant Service Manager
Abseiling Technologies
01.2023 - Current
Assistant Service Manager
Rentokil Initial (M) Sdn Bhd
07.2018 - 12.2022
Application Support/Major Incident Manager
Rentokil Initial (M) Sdn Bhd
07.2012 - 07.2018
Solution Specialist
Scicom (MSC) Berhad
01.2011 - 02.2012
Global Shell Support Executive
Shell Malaysia
07.2005 - 06.2012
Bachelor's Degree - Computer Science/Information Technology
Systematic College ( Bolton University )
Diploma - Computer Science/Information Technology
Asia Pacific Institute of Information Technology
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