Elamaran Manohar
Shah Alam Selangor
Summary
Seasoned IAM Unix Manager with a proven track record at Deloitte Regional Services Sdn Bhd, enhancing team performance and customer satisfaction through strategic planning and CRM. Excelled in cross-functional teamwork and project management, significantly improving operational efficiency and service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IAM Unix Manager
Deloitte Regional Services Sdn Bhd
Kuala Lumpur
02.2021 - Current
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented strategic plans to achieve company objectives.
- Monitored staff performance and addressed issues.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted performance reviews for team members.
- Recruited and trained new employees to meet job requirements.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Assigned work and monitored performance of project personnel.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
IAM Unix Manager
AIG Technologies M Sdn Bhd
Cyberjaya Selangor
04.2014 - 02.2021
- Created detailed reports on the performance of identity management solutions for senior leadership review.
- Created accurate project specifications, documenting in technical manuals.
- Performed testing to determine functionality or optimization.
- Evaluated emerging technologies that could improve efficiency in managing user identities.
- Provided technical support for troubleshooting issues related to identity management systems.
- Communicated with clients and coworkers about analysis results.
- Generated engineering documentation and oversaw design projects.
- Advised customers on use of products or services.
- Configured and maintained identity access management tools such as Active Directory, LDAP.
- Assisted with the development of new features and functionality within the organization's IAM platform.
- Documented best practices for securely managing user credentials across various services and applications.
- Prepared estimates and budgets.
- Conducted reviews of security policies and procedures related to user accounts and privileges.
- Developed automation scripts to facilitate user provisioning and deprovisioning processes.
- Designed strategies to ensure secure access control across multiple platforms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted testing of software and systems to ensure quality and reliability.
Data Center Supervisor
DIGI Telecommunication Sdn Bhd
Shah Alam Selangor
04.2008 - 04.2014
- Provided technical support and troubleshooting for data center operations.
- Monitored system performance, capacity utilization, and service levels to ensure optimal operation of the data center environment.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
- Created standard operating procedures and documentation for all processes related to data center operations.
- Managed daily backups of critical systems in accordance with established policies and procedures.
- Researched emerging technologies that could improve existing infrastructure while maintaining compliance requirements.
- Analyzed logs from multiple sources to identify potential problems before they become critical issues.
- Developed plans for disaster recovery scenarios to ensure continuity of operations in case of an emergency or outage event.
- Maintained inventory of hardware components within the data center.
- Participated in training sessions and seminars related to new technologies and industry trends.
- Conducted regular audits of security controls to ensure compliance with industry standards and best practices.
- Reviewed data warehouse system details such as execution time and storage to improve efficiency.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Education
Certificate of Technical Studies - CEH V9
Iverson
Kuala Lumpur02-2020
Diploma - Information Technology
Southern Pacific University
USA05-2008
GED -
Sekolah Menengah Alam Megah
Shah Alam Selangor12-1997
Skills
- Customer relationship management (CRM)
- Data analysis
- Key performance indicators
- Team leadership
- Strategic planning
- Project management
- Cross-functional teamwork
- Customer service
- Decision-making
- Task delegation
- Employee onboarding
- Staff development
- Policy implementation
- Staff management
- Coaching and mentoring
- Workforce management
- Documentation and reporting
- Work prioritization
- Project planning
Certification
- CEH V9
Timeline
IAM Unix Manager
Deloitte Regional Services Sdn Bhd
02.2021 - Current
IAM Unix Manager
AIG Technologies M Sdn Bhd
04.2014 - 02.2021
Data Center Supervisor
DIGI Telecommunication Sdn Bhd
04.2008 - 04.2014
Certificate of Technical Studies - CEH V9
Iverson
Diploma - Information Technology
Southern Pacific University
GED -
Sekolah Menengah Alam Megah
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