Elaine Shum
Program Manager
Petaling Jaya
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 2 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
5
5
Languages
Work History
Program Manager -Strategy & Planning
CISCO Systems (M) Sdn Bhd
11.2021 - 04.2024
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout program lifecycle.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes
- Developed strategic plans, setting clear objectives and achievable milestones for the team
Business Analyst for Enterprise Operation (EO) for APAC Digital Sales
IBM (M) Sdn Bhd
1 2021 - 10.2021
- Focus on keeping the business performing at its peak and leading by serving to business leaders, understanding what it takes to win and driving actions to deliver positive business outcomes.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
Business Analyst (ASEAN Digital Sales & Commercial Unit)
IBM (M) Sdn Bhd
06.2019 - 12.2020
- Provides operational support to the ASEAN Digital Sales COO and CDO on tracking the Sales Play Initiatives performance, small deals management, deals extreme qualification on BANT analysis, pipeline analysis and commercial seller productivity dashboard.
Business Consultant
Silverlake Axis Sdn Bhd
10.2018 - 04.2019
- Coordinating revenue forecasting and budgeting processes and analyses to gain insights into business
- Partnering with Finance on compensation design and providing goals for the sales organization and responsible for creating the metrics to evaluate sales/presales efficiency and productivity.
Business Analyst (Asia Pacific Digital Sales Unit)
IBM (M) Sdn Bhd
12.2007 - 05.2018
- Provides operational support to the business unit leader and facilitates the business unit management quarterly, monthly and weekly financial reports and performance dashboard tracking on financial, headcount, sales plan, incentive and pipeline, profit performance analysis, account growth and erosion analysis, financial performance, gaps, key initiatives.
Sales Management Advisor (ASEAN Digital Sales & Services Signings for General Business Unit)
IBM (M) Sdn Bhd
01.2012 - 06.2015
- Leads activities to support and advise sales executives or leaders in developing business strategies to identify challenges and drive improvements in sales performance, engaged in the Sales Plan / Quota deployment to the seller, track and validate the sellers’ achievements on the commission payout, performed financial analysis, involved in the annual budget planning and track forecasting the monthly revenue and signings
- Overseeing other scheduled or ad-hoc reporting to Asia Pacific management.
Client Satisfaction Advisor (Australia and New Zealand Country)
IBM (M) Sdn Bhd
07.2010 - 12.2011
- Enablement classes for seller and leaders to improve client value programs, processes and tools, monitor and keep track of the client satisfaction programs results while develop insights and recommendations action based on client feedback for Business Unit improvement.
Contract Financial Analyst (Malaysia Strategic Outsourcing - MAXIS Contract)
IBM (M) Sdn Bhd
05.2009 - 06.2010
- Responsible for financial planning, analysis and projection for the project
- Forecast future revenues and expenditures to establish cost structures and determine capital budgeting for the project
- Work with country CFOs and other executive-level team members to set project-wide investment direction and policies and guideline.
Balance Sheet Planner (ASEAN Global Technology Services)
IBM (M) Sdn Bhd
12.2007 - 03.2009
- Managing in the field of Inventories, Capital & Account Receivable (AR) in the Balance Sheet
- Overlooking the scheduled monthly closing activities and reporting
Senior Operations Officer (Hire Purchase & Loan)
PUBLIC BANK BERHAD
09.2000 - 11.2007
- Marketing on Public Bank Bhd products; hire purchase, deposits & loan facilities while maintains close relationships with car dealers to capture higher share of the Hire Purchase business markets
- Evaluation, analysis and write up recommendation of the financial strength and credit worthiness of the customer loan application.
Agency Executive
HENRY BUTCHER SON BHD
07.2000 - 09.2000
- Supervise and plan real estate agents daily appointment, assessing properties real estate valuation for documentation and arrange advertising ad on local newspaper.
Education
Bachelor of Arts - Business Development & General Management Studies
Universiti Kebangsaan Malaysia-UKM
Kuala Lumpur, Malaysia 04.2001 -
Skills
Strategic Planning
Business Development
Life cycle Management
Quality Control
Project Management
Operations Management
Data Analysis
Strategic Direction
Training and Development
Team Management
Team training and development
Program Leadership
Change Management
Program Reviews
Timeline
Program Manager -Strategy & Planning
CISCO Systems (M) Sdn Bhd
11.2021 - 04.2024
Business Analyst (ASEAN Digital Sales & Commercial Unit)
IBM (M) Sdn Bhd
06.2019 - 12.2020
Business Consultant
Silverlake Axis Sdn Bhd
10.2018 - 04.2019
Sales Management Advisor (ASEAN Digital Sales & Services Signings for General Business Unit)
IBM (M) Sdn Bhd
01.2012 - 06.2015
Client Satisfaction Advisor (Australia and New Zealand Country)
IBM (M) Sdn Bhd
07.2010 - 12.2011
Contract Financial Analyst (Malaysia Strategic Outsourcing - MAXIS Contract)
IBM (M) Sdn Bhd
05.2009 - 06.2010
Business Analyst (Asia Pacific Digital Sales Unit)
IBM (M) Sdn Bhd
12.2007 - 05.2018
Balance Sheet Planner (ASEAN Global Technology Services)
IBM (M) Sdn Bhd
12.2007 - 03.2009
Bachelor of Arts - Business Development & General Management Studies
Universiti Kebangsaan Malaysia-UKM
04.2001 -
Senior Operations Officer (Hire Purchase & Loan)
PUBLIC BANK BERHAD
09.2000 - 11.2007
Agency Executive
HENRY BUTCHER SON BHD
07.2000 - 09.2000
Business Analyst for Enterprise Operation (EO) for APAC Digital Sales
IBM (M) Sdn Bhd
1 2021 - 10.2021
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