ELAINE LEE PEI YU
Kajang, Selangor
Overview
8
8
years of professional experience
Work History
ACCOUNT & ADMINISTRATIVE MANAGEMENT CUM PURCHASING
WORLD ONE LIGHTING SDN BHD
12.2019 - Current
- Streamlined communication processes between departments, improving efficiency in handling customer inquiries and concerns.
- Assessed accuracy of new data sources and data gathering techniques.
- Managed complex sales cycles involving multiple stakeholders, effectively navigating organizational hierarchies for optimal results.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Updated reports, managed accounts, and generated reports for company database.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Managed supplier relationships to ensure timely delivery of products and services.
- Sourced vendors, built relationships, and negotiated prices.
- Performed monthly reconciliation of open purchasing orders.
- Maintained records by imaging invoices, debits, and credits.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by developing and implementing strategic sales plans.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Maintained computer and physical filing systems.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Monitored competitor activity to stay ahead of industry trends while adjusting marketing approaches accordingly.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
SALES & MARKETING EXECUTIVE
Agensi Pekerjaan Armani Sdn. Bhd
01.2019 - 11.2019
- Developed strong client relationships for increased customer loyalty and repeat business.
- Conducted market research to identify trends and inform marketing strategies, driving company growth..
- Optimized marketing budgets by reallocating resources based on campaign performance analysis.
- Mentored junior sales team members, contributing to their professional development and success within the company.
- Conducted market research to identify customer needs and preferences.
- Boosted sales revenue by implementing innovative marketing strategies and campaigns.
- Managed sales promotions and marketing strategies on major social media sites.
- Closed large sales to exceed quota and align with company targets.
- Attended marketing and sales meetings to motivate staff, identify challenges and align targeted goals.
- Used software, databases scripts and tools during phone calls to support positive communications.
CUSTOMER SERVICE OFFICER
U5 SDN BHD
01.2017 - 12.2018
- Strengthened client relationships through regular communication, providing exceptional customer service.
- Coached call center staff through challenging customer service issues.
- Assisted call-in customers with questions and orders.
- Responded to customer calls ，live chat & emails to answer questions about products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Completed data entry to record call notes, suggestions and questions.
- Prepared detailed reports to track customer service metrics and identify areas of improvement.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
Education
Diploma of Accounting
Northern Kuala Lumpur International College Kepong
04.2001 -
Skills
Performance Tracking
Languages
Chinese (Mandarin), Malay, English
Native language
Timeline
ACCOUNT & ADMINISTRATIVE MANAGEMENT CUM PURCHASING
WORLD ONE LIGHTING SDN BHD
12.2019 - Current
SALES & MARKETING EXECUTIVE
Agensi Pekerjaan Armani Sdn. Bhd
01.2019 - 11.2019
CUSTOMER SERVICE OFFICER
U5 SDN BHD
01.2017 - 12.2018
Diploma of Accounting
Northern Kuala Lumpur International College Kepong
04.2001 -