ELAINE LEE PEI YU
Kajang, Selangor
Overview
8
8
years of professional experience
Work History
ACCOUNT & ADMINISTRATIVE MANAGEMENT CUM PURCHASING
WORLD ONE LIGHTING SDN BHD
12.2019 - Current
- Streamlined communication processes between departments, improving efficiency in handling customer inquiries and concerns.
- Assessed accuracy of new data sources and data gathering techniques.
- Managed complex sales cycles involving multiple stakeholders, effectively navigating organizational hierarchies for optimal results.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Updated reports, managed accounts, and generated reports for company database.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Managed supplier relationships to ensure timely delivery of products and services.
- Sourced vendors, built relationships, and negotiated prices.
- Performed monthly reconciliation of open purchasing orders.
- Maintained records by imaging invoices, debits, and credits.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by developing and implementing strategic sales plans.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Maintained computer and physical filing systems.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Monitored competitor activity to stay ahead of industry trends while adjusting marketing approaches accordingly.
- Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
SALES & MARKETING EXECUTIVE
Agensi Pekerjaan Armani Sdn. Bhd
01.2019 - 11.2019
- Developed strong client relationships for increased customer loyalty and repeat business.
- Conducted market research to identify trends and inform marketing strategies, driving company growth..
- Optimized marketing budgets by reallocating resources based on campaign performance analysis.
- Mentored junior sales team members, contributing to their professional development and success within the company.
- Conducted market research to identify customer needs and preferences.
- Boosted sales revenue by implementing innovative marketing strategies and campaigns.
- Managed sales promotions and marketing strategies on major social media sites.
- Closed large sales to exceed quota and align with company targets.
- Attended marketing and sales meetings to motivate staff, identify challenges and align targeted goals.
- Used software, databases scripts and tools during phone calls to support positive communications.
CUSTOMER SERVICE OFFICER
U5 SDN BHD
01.2017 - 12.2018
- Strengthened client relationships through regular communication, providing exceptional customer service.
- Coached call center staff through challenging customer service issues.
- Assisted call-in customers with questions and orders.
- Responded to customer calls ，live chat & emails to answer questions about products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Completed data entry to record call notes, suggestions and questions.
- Prepared detailed reports to track customer service metrics and identify areas of improvement.
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
Education
Diploma of Accounting
Northern Kuala Lumpur International College Kepong
04.2001 -
Skills
Performance Tracking
Financial Acumen
Technical understanding
Account Retention
Relationship selling
Services optimization
Sales Quota Achievement
Social Media Marketing
Account Management
Business Development
Operations Management
Languages
Chinese (Mandarin), Malay, English
Native language
Timeline
ACCOUNT & ADMINISTRATIVE MANAGEMENT CUM PURCHASING
WORLD ONE LIGHTING SDN BHD
12.2019 - Current
SALES & MARKETING EXECUTIVE
Agensi Pekerjaan Armani Sdn. Bhd
01.2019 - 11.2019
CUSTOMER SERVICE OFFICER
U5 SDN BHD
01.2017 - 12.2018
Diploma of Accounting
Northern Kuala Lumpur International College Kepong
04.2001 -