Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

ELAINE LEE PEI YU

Kajang, Selangor

Overview

8
8
years of professional experience

Work History

ACCOUNT & ADMINISTRATIVE MANAGEMENT CUM PURCHASING

WORLD ONE LIGHTING SDN BHD
12.2019 - Current
  • Streamlined communication processes between departments, improving efficiency in handling customer inquiries and concerns.
  • Assessed accuracy of new data sources and data gathering techniques.
  • Managed complex sales cycles involving multiple stakeholders, effectively navigating organizational hierarchies for optimal results.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
  • Updated reports, managed accounts, and generated reports for company database.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Collected data, input records, and protected electronic files.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Sourced vendors, built relationships, and negotiated prices.
  • Performed monthly reconciliation of open purchasing orders.
  • Maintained records by imaging invoices, debits, and credits.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Maintained computer and physical filing systems.
  • Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
  • Monitored competitor activity to stay ahead of industry trends while adjusting marketing approaches accordingly.
  • Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.

SALES & MARKETING EXECUTIVE

Agensi Pekerjaan Armani Sdn. Bhd
01.2019 - 11.2019
  • Developed strong client relationships for increased customer loyalty and repeat business.
  • Conducted market research to identify trends and inform marketing strategies, driving company growth..
  • Optimized marketing budgets by reallocating resources based on campaign performance analysis.
  • Mentored junior sales team members, contributing to their professional development and success within the company.
  • Conducted market research to identify customer needs and preferences.
  • Boosted sales revenue by implementing innovative marketing strategies and campaigns.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Closed large sales to exceed quota and align with company targets.
  • Attended marketing and sales meetings to motivate staff, identify challenges and align targeted goals.
  • Used software, databases scripts and tools during phone calls to support positive communications.

CUSTOMER SERVICE OFFICER

U5 SDN BHD
01.2017 - 12.2018
  • Strengthened client relationships through regular communication, providing exceptional customer service.
  • Coached call center staff through challenging customer service issues.
  • Assisted call-in customers with questions and orders.
  • Responded to customer calls ，live chat & emails to answer questions about products and services.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Promoted company brand and unique offerings through personalized customer service.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Completed data entry to record call notes, suggestions and questions.
  • Prepared detailed reports to track customer service metrics and identify areas of improvement.
  • Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.

Education

Diploma of Accounting

Northern Kuala Lumpur International College Kepong
04.2001 -

Skills

Performance Tracking

Languages

Chinese (Mandarin), Malay, English
Native language

Timeline

ACCOUNT & ADMINISTRATIVE MANAGEMENT CUM PURCHASING

WORLD ONE LIGHTING SDN BHD
12.2019 - Current

SALES & MARKETING EXECUTIVE

Agensi Pekerjaan Armani Sdn. Bhd
01.2019 - 11.2019

CUSTOMER SERVICE OFFICER

U5 SDN BHD
01.2017 - 12.2018

Diploma of Accounting

Northern Kuala Lumpur International College Kepong
04.2001 -

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ELAINE LEE PEI YU