Ekmal Fusyairy Mohd Pouzi

Results-driven and innovative professional with over 17 years of experience in banking industry. Proven track record in project coordination, particularly in User Acceptance Testing (UAT) across multiple projects at Bank Simpanan Nasional. Proficient in executing test plans, managing defective life cycles, and ensuring that applications meet business objectives.

Relevant Experiences

Bank Simpanan Nasional (BSN)

Officer, TCOE – Digital Banking Department (2015 – present)

· Manage in the user acceptance testing (UAT), end user training and change management to ensure successful rollout of innovation projects.

Project involved

- RPP Duitnow

- BSN Mobile Banking

- Multifactor Authentication (MFA)

- myBSN Tech Refresh

- myBSN Revamp

- myBSN Responsive Web

- eKYC Digital Onborading Projects

- ITD Project Enhancements / Deployments

• · Supervise & monitor team members in executing testing activities for the relevant platform/application
• Conducted training sessions for other stakeholders and state-level teams on the newly launched myBSN Mobile Banking application and myBSN Internet Banking platform
• Engage in discussions during system testing, project documentation according to project management practices.
• Participates in channel development project as project working committees.
• Ensure all project documentations are well documented and follow through existing banking protocols, processes and procedures.
• Assists in conducting exploratory studies and proof-of-concept for innovation.
• Ensure proper documentation is kept and maintained for audit/compliance/legal related matters.
• Ensures proper communication of project progress and updates
• Define which modules, features, or enhancements will be tested during UAT.
• Ensure that UAT validates whether the system meets business requirements and is ready for production.
• Ensure reporting and actions by the vendor are in accordance with the agreed Turnaround Time (TAT).
• To ensure that all project documents are in order as per audit requirement

Sr Clerk / Officer, eChannels Operations & Fraud Monitoring –Branch Banking Department / Digital Banking Department (2008 – 2015)

• Ensure that operations are carried out efficiently and in a controlled manner to guarantee that the services provided meet the requirements of BSN branches and satisfy customers.
• Implement improvements and update existing work processes if necessary, according to current needs.
• Resolving complaints involving external or internal customers.
• Provide reports to the section head regarding complaints and the resolutions implemented.
• Monitor of suspicious banking transactions through the EFMS system.
• Conduct initial investigations and prepare a comprehensive report for any fraud case to be submitted to the relevant departments and agencies such as the Audit Department, Compliance Department, the Royal Malaysia Police (PDRM), and other involved agencies.
• Others
• Active personnel in Bank Simpanan Nasional as Pegawai Urusan Riadah in Kelab Sukan & Kebajikan Kakitangan Bank Simpanan Nasional
• Conducting activities for bank for BSN’s staff also in Kelab Sukan & Kebajikan Anggota- anggota Kementerian Kewangan (MKSAKK)
• Some of the activities i have organized include :

- KSKBSN Treasure Hunt – Wisma BSN to Cherating 2017

- MOF Treasure Hunt – Wisma BSN to Cherating 2018 (MKSAKK)

- Corporate Social Responsibility (CSR) MOF – Kuala Selangor 2022

- Golf Tertutup BSN 2023

- Pesta Sukan BSN 2024 – UPSI, Perak 2024

- Festival Anak Seni MOF – Bintang Kewangan 2024

Others

BSN Golf Team Manager

• Managing the BSN golf team to prepare for a series of tournaments, including

- Pesta Sukan Kementerian Kewangan

- Kejohanan Golf Kementerian Kewangan

- Kejohanan Sukan Persatuan Badan-Badan Berkanun Malaysia

- Kejohanan Golf MAKSAK MALAYSIA