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Associate Principal Engineer

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 Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills. 

Astute customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores. Customer service expert with sound judgment and skill in resolving problems with tact and diplomacy.

Proven track record in enhancing customer satisfaction and retention at Absa Bank, adept in CRM software and maintaining professionalism under pressure. Actively involved in process optimizations, leading to increased departmental productivity. Excelled in client engagement, leveraging problem-solving skills to exceed expectations. Collaborated effectively across teams, driving customer service excellence and achieving significant improvements in digital strategy effectiveness at Leegra Marketing. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Motivated and customer-focused professional with a strong background in delivering high-quality service in retail, hospitality, and logistics. Skilled in handling customer inquiries, managing transactions, and resolving concerns with professionalism and care. Proficient in adapting to new environments and technology, with a keen interest in building a career in the banking industry. Eager to apply my customer service expertise to support clients in achieving their financial goals while learning and growing within a dynamic team.

EKA PUSMAWATI BINTI ABD WASIR

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Customer Services Officer

Front Desk Officer

Personal Assistant

Boutique Assistant

General Clerk

Marketing Executive

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Diploma of Business Studies - undefined

Sijil Pelajaran Malaysia (SPM) - undefined

Bachelor of Business Administration (Hons.) Islamic Banking -