Eileen Kang
Johor
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Operations Assistant
JNC LOGISTICS (S) PTE LTD
SINGAPORE
09.2023 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Increased customer service success rates by quickly resolving issues.
- Maintained detailed records of shipments, allowing for effective tracking and performance analysis.
- Managed import/export documentation, ensuring full compliance with regulatory requirements.
- Expedited shipment arrivals by closely monitoring progress and addressing delays promptly.
Customer Service Officer
Highlight International Logistics
Singapore
04.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
SMK Munshi Sulaiman
Skills
- Training and Development
- Data Entry
- Call Center Operations
- Payment Processing
- Customer Support
- Professional and Friendly
- Customs and Shipping Regulations
- Shipping Documentation
Languages
Malay
Beginner (A1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Operations Assistant
JNC LOGISTICS (S) PTE LTD
09.2023 - Current
Customer Service Officer
Highlight International Logistics
04.2022 - Current
SMK Munshi Sulaiman