EI KAY KHAING
New Westminster
Summary
A Senior Software Engineer with dynamic leadership skills in the software industries. Over 10 years of experience in software development, data analysis, and business process improvement across various domains in-depth industries, including Healthcare, Retail, Telecommunication, and Education. Adept at managing change requests and solving complex operational issues with a deep understanding of Object-Oriented Programming (OOP) and database design. Proven track record of driving process improvements, streamlining business operations, delivering high-quality technical solutions in Agile environments, and full life cycle project management. Experienced in leading cross-functional teams, managing end-to-end software development lifecycles, and providing technical consultation to senior management. Proficient in data gathering and translating business requirements into actionable technical solutions.
Overview
15
15
years of professional experience
Work History
Team Lead
MIMS Pte Ltd
07.2022 - Current
- Managing a data production team of 7 members, overseeing monthly digital healthcare data operations, delegating tasks to team members, and ensuring on-time delivery to clients across Australia, New Zealand, and Southeast Asia countries
- Perform impact analysis on integrated upstream and downstream operations and conducted business analysis and risk management plan
- Collaborate with cross-functional teams to gather user requirements, assess impacts, manage change requests, and implement solutions aligning with business objectives
- Streamline business processes with an in-depth understanding of domain knowledge
- Provide technical consultations to senior management throughout the Software Development Lifecycle (SDLC) and project management lifecycle
- Investigate and resolve operational issues related to healthcare data information systems
- Design and develop database structures to support data-driven decision-making and reporting processes
- Trained new team members by relaying information on company procedures and user requirements.
Senior Software Engineer
MIMS Pte Ltd
08.2018 - 06.2022
- Managed In-house healthcare information system projects, working closely with stakeholders to gather requirements and prioritize enhancements
- Implemented new business requirements from internal and external users using C#.Net, MS SQL, and Oracle and led the new system implementation
- Conducted data migration in the Decision Support Module (DSM)
- Provided ongoing support for functional and non-functional departments through data-driven, problem-solving, and business process analysis
- Prepared editorial user reports to analyze data integrity and documentation
- Performed Database Housekeeping quarterly, including data cleanup, and Administered databases such as granting access to users and right changes
- Streamlined development workflows to increase team efficiency and reduce time spent on repetitive tasks.
Technical Consultant
MNG Solution Pte Ltd
06.2016 - 07.2018
- Implemented and Customized Dynamics 365 Business Central Projects to enhance the business operations of various clients
- Provided Technical Solutions, translating business requirements into system functionalities
- Supported Maintenance Contract Change Requests and implementation of ongoing Client Projects
- Prepared Jet Reports and Technical documentation
- Conducted the full life cycle implementation of Electrics and Telecommunication company’s LS Retails New Project Configuration
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
Software Engineer
TMC Education Corp Ltd
10.2014 - 06.2016
- Maintained an in-house educational planning system, as well as a Finance and HR module (Microsoft Dynamic Navision)
- Collaborated with stakeholders to address functional department needs, analyzed the impacts, and provided solutions for New Change Requests
- Supported Daily Operational issues from functional Departments and resolved Technical Issues
- Prepared Jet Reports and Technical Documentation
- Streamlined deployment processes, significantly reducing deployment time and minimizing errors.
- Developed comprehensive documentation for software applications, enabling easier maintenance and user support.
Technical Consultant
Cyansys Pte Ltd
01.2011 - 09.2014
- Collaborated with clients to gather business requirements and implemented Projects such as the Point-of-Sale Retail System (Courts Singapore)
- Executed requests for existing client projects, ensuring alignment with client needs
- Developed data synchronization services using web service APIs to improve operational efficiencies for retail businesses
- Provided daily Technical Support and Maintenance Contract change requests
- Prepared MS Dynamic Financial Reports based on end-user’s requirements and documentation
- Conducted detailed data analysis processes, including test cases, disaster recovery plans, and risk management plans, to provide actionable insights and support business analysis
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
Software Engineer
Bizit Systems Pte Ltd
08.2009 - 12.2010
- Managed in-house Windows applications, collaborating with stakeholders to identify and analyze business needs for system enhancements
- Gathered business requirements to customize and deploy solutions for new clients, ensuring alignment with business objectives
- Supported maintenance contracts by analyzing user feedback and providing technical solutions that improved system functionality
- Conducted business process analysis to maintain and update company websites, ensuring they met operational and user requirements
- Prepared detailed reports and documentation to support data-driven decision-making
- Provided end-user training sessions, providing insights on how to effectively use the systems to achieve business goals
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
Education
Post-Baccalaureate Diploma - Technical Management and Service
Kwantlen Polytechnic University
Canada12-2024
Graduate Diploma - System Analysis
National University of Singapore
Singapore08-2009
Bachelor of Computer Science (Honors) -
University of Computer Studies
Myanmar12-2006
Skills
- C#NET
- VBNET
- ASPNET
- Visual Basic 60
- Microsoft SQL
- MYSQL
- Oracle PL/SQL
- Microsoft Access
- Microsoft Dynamic Navision (Dynamics 365 Business Central)
- LS Retails (Point of Sale System)
- Jet Reports
- Power BI
- MS Excel
- Microsoft Visual Studio
- Jira
- Confluences
- Agile Project Management
- Cross-functional Collaboration
- Stakeholder Communication
- Data Analysis
- System Design
- Technical Consultation
- Problem-solving
- Critical thinking
- Project planning
- Leadership
- Business Analysis
- Process Improvement
- Client communication
- Project management
- Documentation and reporting
- Coaching and mentoring
Timeline
Team Lead
MIMS Pte Ltd
07.2022 - Current
Senior Software Engineer
MIMS Pte Ltd
08.2018 - 06.2022
Technical Consultant
MNG Solution Pte Ltd
06.2016 - 07.2018
Software Engineer
TMC Education Corp Ltd
10.2014 - 06.2016
Technical Consultant
Cyansys Pte Ltd
01.2011 - 09.2014
Software Engineer
Bizit Systems Pte Ltd
08.2009 - 12.2010
Post-Baccalaureate Diploma - Technical Management and Service
Kwantlen Polytechnic University
Graduate Diploma - System Analysis
National University of Singapore
Bachelor of Computer Science (Honors) -
University of Computer Studies
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